Overnight Software Support Engineer

Tandem Inc.; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Software Support Engineer to enhance AI-driven shopping experiences. In this role, you'll provide essential technical support to Merchants and Partners, ensuring a seamless user experience. You'll collaborate with engineering teams to troubleshoot issues, create documentation, and suggest improvements. This position offers a unique opportunity to work in a fully remote environment, contributing to a team that values ownership and self-motivation. Join a passionate group dedicated to redefining intelligent commerce and making a real impact in the industry!

Benefits

100% free health insurance

Dental insurance

Vision insurance

Flexible vacation

Paid holidays

Parental leave

Sick leave policies

401(k) retirement plan

3% salary contribution to 401(k)

Qualifications

• 1-3 years of experience in a JavaScript environment required.
• Strong skills in CSS and HTML are a must.

Responsibilities

• Provide technical support for Merchants and Partners via ticketing system.
• Resolve complex technical issues and suggest process improvements.

Skills

JavaScript

CSS

HTML

Problem Solving

Time Management

Communication

Education

BS degree or equivalent work experience

Tools

Atlassian/Jira

Frontend Frameworks (React, Vue, Angular)

Job description

Overnight Software Support Engineer

Join the Support team shaping the future of AI-powered shopping experiences across our global software platforms.

About Us

Rebuy is a SaaS application that is redefining data-powered shopping experiences with a new breed of personalization and merchandising solutions, which turn intelligence into revenue-generating actions.

We offer onsite solutions, marketing tools and automation, RESTful API, JavaScript Library, and more to help supercharge high-growth brands.

Rebuy is a fully remote company and trusted by some of the fastest-growing brands in DTC such as Aviator Nation, Liquid Death, Magic Spoon, Blenders, Primal Kitchen, and many more.

We value ownership, self-motivation, and empathy. Each team member plays a significant role in the company and is helping to shape the future of intelligent commerce. We build strong and lasting partnerships with all of our merchants and partners, provide a safe and fun work environment, and truly love what we do.

Overview

We are looking for a talented multi-disciplinarian to join the Rebuy team as a Software Support Engineer to execute our go-to-market strategy for the Rebuy Partnerships organization. You will be responsible for troubleshooting and supporting our core feature set and services, as well as helping all incoming Merchant and Partner issues. You will work closely with our engineering teams to ensure a consistent end-user experience.

What you’ll do

• Providing technical support for Merchants and Partners through the internal ticketing system
• Creating new documentation or updating existing documentation as required
• Preparing reports on technical issues that require further investigation or action by other departments within the company
• Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems
• Installing new software and upgrading existing software to ensure that it continues to function properly
• Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently
• Troubleshooting problems with software programs and networks to identify and resolve issues
• Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity

Required experience and mindset

• BS degree or equivalent work experience preferred
• Minimum 1-3 years of relevant work experience in a JavaScript environment
• Familiarity with frontend frameworks (React, Vue, Angular)
• Excellent CSS skills
• Exceptional understanding of HTML
• Understanding of browser developer tools for debugging, testing, and optimizing
• Understanding of performant SaaS environment
• Demonstrated excellence in listening and communication
• Time-management and organizational skills
• Ability to work independently and collaboratively with internal and external teams
• Self-motivated, driven, and willing to take ownership and responsibility
• Ambitious problem solver and proactive self-educator to improve one's understanding and skill set when facing challenges

Nice to haves

• Remote work experience
• Startup experience
• SaaS or managed services experience
• Atlassian/Jira experience
• Scrum/Agile experience
• Omni-channel support experience (customer chat)

Interview Process

After you submit your application, our team will review your resume. If you’re everything we are looking for, you will be invited to a 30-minute phone interview where a team member will dive a little deeper into your experience but also give you a little more info on what it’s like to work with us. If you pass this phone interview, you will proceed to the next set of interviews, which will include:

• Panel interview with future team leads
• Meeting with the Hiring Manager
• Short final interview with the CEO and COO

Benefits

Rebuy is a fully remote company and we provide our employees with everything they need to succeed both professionally and personally.

• 100% free health, dental, and vision insurance for you and your family
• Flexible vacation, paid holidays, parental leave, and sick leave policies
• 401(k) retirement plan
• Company contributes 3% of your salary as a 401(k) bonus (no vesting)
• Amazing team of highly talented and driven people, redefining intelligent commerce