Overnight Shift Supervisor

Giant Eagle, Inc.; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a GetGo Night Crew Lead in Cleveland, Ohio. This role focuses on exceeding customer expectations through safe and efficient food service, while also providing leadership and training to Team Members. Ideal candidates will have supervisory experience and a strong commitment to customer service.

Qualifications

• 1 to 3 years of experience required.
• Supervisory experience preferred.
• Food safety certification preferred.

Responsibilities

• Maintain safety as the top priority for Team Members and customers.
• Provide training and leadership to hourly Team Members.
• Ensure all Team Members maintain proper food-handling certifications.

Skills

Customer Service

Supervisory Skills

Food Safety

Education

High school diploma or equivalent

Job description

Job Summary

As a GetGo Night Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant shopping, purchasing, and food services.

Disclaimer: Applicants must reside in the same country as the primary location of role as outlined in this job posting.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Supervisory Experience, Customer Service/Retail Experience
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
• Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant food service, guidance, coaching to Team Members, and exemplary service to vendors and stakeholders.
• Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
• Oversee new Team Member training and ensure that all Team Members are working efficiently and effectively. Getting our customers in, out, and on their way is our top priority!
• Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads.
• Ensure all Team Members maintain proper food-handling certifications.
• Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.
• Rapidly correct any equipment issues.
• Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.
• Perform duties as GoGetter, Kitchen GoGetter, and/or WetGoGetter as needed.
• Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.
• Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.
• Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.