Overnight Shift Manager

Chimes International LTD; Baltimore (MD); On-site; USD 52,000 - 80,000; Full time

Job summary

Chimes International LTD is seeking a supervisory professional to manage cleaning operations at the designated Maryland site. You will lead staff, schedule tasks, and ensure adherence to contract specifications and safety protocols.

Responsibilities include training, inspections, payroll coordination, and collaboration with project managers. Strong communication and leadership are essential for maintaining high quality and client satisfaction.

Qualifications

• Bachelor’s degree required or equivalent supervisory experience.
• Experience managing contracts and administrative duties.
• CPR/First Aid certification preferred.
• Strong knowledge of MSDS and safety protocols.
• Proficient with facility management software (MAXIMO/SAMS/TAMS/JAMS).
• Excellent communication and leadership abilities.

Responsibilities

• Supervise cleaning staff and schedule operations.
• Provide training and inspection of cleaning activities.
• Maintain daily time records and payroll within budget.
• Ensure compliance with site policies, security, and safety guidelines.
• Coordinate with project managers and client representatives.
• Assist in developing inspections and quality control processes.

Skills

Staff supervision

Contract management

Scheduling

Quality control

Safety compliance

Communication

English proficiency

Education

Bachelor’s degree

CPR/First Aid cert preferred

MSDS knowledge

Tools

MAXIMO

SAMS

TAMS

JAMS

Job description

Description

Shift: 9:30pm-6:00am

Essential Functions

• Complies with all Agency policies and procedures and follows contract specifications
• Accepts service requests and with PM approval provides service based on agreement
• Provides supervision, training, scheduling, and inspection of cleaning activities
• Provides administration a tentative weekly schedule of manager’s hours
• Makes telephone contact with on-duty Shift Managers on weekends
• Makes daily routine inspections and provides a written report to BWI Admin daily
• Maintains positive relationships with all facility staff
• Assists in overseeing day to day operation of assigned contract
• Assists in establishing job tasks schedules per contract specifications
• Assists in reviewing and responding to inspection/deduction reports
• Assists in assuring a high level of quality in performance of all work
• Assists in resolving quality issues through a quality control program and staff training
• Assists in establishing inspection procedures and guidelines for supervisors
• Assists in conducting safety training and implementing of safety procedures and policies
• Assists in keeping SDS book current and chemical list updated
• Assists in hiring, evaluating, and supervising all staff members
• Assists in training supervisors to perform to contract specifications
• Assists in preparing schedules and maintaining daily time records for staff
• Assists in maintaining payroll and supply costs within budget.
• Submit completed time sheets and approved leave requests to PM for review.
• Assist Shift Managers with new employee onboarding to include time card &uniform requests and badging application
• Observe and ensure compliance with MAA’s rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensure employees do the same
• Observe and ensure compliance with BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
• Responsible to ensure that routine cleaning occurs to include sub-contractors
• Receives and acts on reports and requests from contracting office personnel
• Attends meetings with facility, and customer representatives as necessary
• Presents ideas and recommendations to Project Manager based on contract needs
• Analyzes, reviews, and suggests solutions to operational challenges
• Observes, manages, and provides feedback to all staff to ensure accurate job completion
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Complies with and ensures staff compliance with all building and security requirements
• Acts as Shift Manager, if back‑up system fails
• Works cooperatively with HR to sustain employment for individuals with disabilities
• Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications
• Observe and ensure compliance with MAA’s rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensure employees do the same
• Observe and ensure compliance with BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
• Works with outside agency staff and job coaches to aid Chimes employees
• Passes and complies with CPR/first Aid training and OSHA training

Secondary Functions

• Serves as a liaison with community agencies and job coaches to aid Chimes employees
• Acts as Project Manager when Project Manager is absent
• Assists in the planning and implementation of staff development programs
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job

• Ability to work independently and collaboratively with others
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required including weekends and holidays
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures, if applicable

Education

• Bachelor’s degree from an accredited four‑year college or university
• Valid CPR/FR certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
• Knowledge of regulatory standards, hospital standards, and facility management
  • Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Experience

• Minimum five (5) years’ experience in contract management and administrative duties
• Additional experience can be substituted for education at the rate of one year of experience to one year of education up to four years of the required education. Therefore, an associate’s degree with seven (7) years of supervisory and/or management experience or high school degree with nine (9) years of supervisor and /or management experience is acceptable.
• Janitorial/custodial experience preferred
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.