Overnight Shift Lead: Veterinary ER & Critical Care

ethosveterinaryhealth; Peoria (AZ); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Paid sick time

Disability insurance

Life insurance

Paid veterinary license renewal fees

Uniform allowance

Employee pet discount

Continuing education and professional-

Job summary

Arizona Veterinary Emergency & Critical Care Center (AVECCC) is hiring a Veterinary Charge Nurse to lead our overnight support team in Peoria, AZ. This full-time role oversees the 7 p.m.–7 a.m.

shift, mentoring staff, ensuring clinical standards, and maintaining seamless operations in a high-volume, 24/7 emergency hospital. The position requires veterinary emergency/critical care experience and strong leadership, with opportunities for growth through ARISE Academy and ongoing training.

Qualifications

• Previous experience in a veterinary emergency, critical care, or specialty hospital.
• Veterinary technician or veterinary nursing background with leadership experience.
• Experience mentoring, training, coaching, or supervising veterinary support staff.
• Strong understanding of veterinary clinical procedures and patient care.
• Ability to lead effectively in a fast-paced, high-volume emergency environment.
• Strong communication and interpersonal skills.
• Ability to provide constructive feedback and address performance concerns professionally.
• Excellent organization and ability to prioritize competing needs.
• Solution-oriented approach to problem-solving.
• Ability to work independently while maintaining strong communication with hospital leadership.

Responsibilities

• Serve as the primary support staff leader during the overnight shift.
• Lead by example while maintaining a calm, professional, and supportive environment during high-volume periods.
• Mentor veterinary technicians, assistants, client service staff, and other overnight support team members.
• Conduct beginning-of-shift huddles to establish priorities, staffing expectations, and key patient or operational updates.
• Monitor staff performance and ensure responsibilities are completed appropriately throughout the shift.
• Ensure veterinary medical techniques, hospital policies, and procedures are consistently followed.
• Reinforce positive and compassionate customer service with every client interaction.
• Partner with the Training Coordinator to ensure employees receive appropriate onboarding, training, and ongoing development.
• Identify opportunities for employee growth and provide hands-on coaching and mentorship.
• Address performance deficiencies promptly and partner with the Leadership Team when additional corrective action is needed.
• Follow up on coaching and training to ensure expectations are being implemented.
• Document training and coaching sessions.
• Participate in staff leveling and performance review processes.
• Support department‑specific training and help develop curriculum for ARISE Academy.
• Act as the communication bridge between overnight support staff and hospital leadership.
• Ensure important information, concerns, and operational updates are communicated appropriately.
• Conduct regular team check‑ins and participate in Leadership Team meetings.
• Identify operational or staffing concerns that require leadership attention and elevate them appropriately.
• Promote transparency, accountability, and constructive communication across the team.
• Help ensure continuity between overnight and daytime operations.
• Monitor hospital areas and ensure departments remain organized, functional, and appropriately staffed.
• Help resolve client concerns and complaints when appropriate.
• Identify operational deficiencies and take a solution‑oriented approach to resolving them.
• Partner with the inventory specialist to maintain appropriate department inventory levels and avoid shortages or excess.
• Ensure overnight operations remain compliant with OSHA requirements and hospital safety standards.
• Participate in the development and implementation of policies and SOPs.
• Support a seamless patient, client, and team experience throughout the overnight shift.

Skills

Leadership

Mentoring

Communication

Customer service

Education

Veterinary technician license

Veterinary nursing background

Job description

Arizona Veterinary Emergency & Critical Care Center (AVECCC) is hiring a Veterinary Charge Nurse to lead our overnight support team in Peoria, AZ. This full-time role oversees the 7 p.m.–7 a.m.

shift, mentoring staff, ensuring clinical standards, and maintaining seamless operations in a high-volume, 24/7 emergency hospital. The position requires veterinary emergency/critical care experience and strong leadership, with opportunities for growth through ARISE Academy and ongoing training.