Overnight Shelter Supervisor

The Salvation Army USA Western Territory - Cascade Division; Portland (OR); On-site; USD 34,000 - 49,000; Full time

Job summary

The Salvation Army USA Western Territory - Cascade Division seeks an Overnight Shelter Supervisor to support two overnight shelters in Portland, ensuring safe, secure environments for participants and staff. This role involves supervising shelter staff, mentoring teams, and managing overnight operations within a temporary funding framework.

Ideal candidates will have 2+ years in social work or shelter operations, knowledge of trauma-informed care, and strong computer and reporting skills.

Qualifications

• 2 years' experience in social work, Shelter Operations or related field.
• Experience with diverse backgrounds and customer service.
• Proficiency in Microsoft Office and ability to maintain records.
• Knowledge of trauma-informed care and crisis intervention techniques.
• Must be able to work nights, weekends, and holidays; valid driver's license.

Responsibilities

• Train, schedule, and develop shelter staff across all shifts.
• Provide compassionate mentorship and role modeling for staff.
• Ensure staff timesheets and coverage for overnight shifts.
• Maintain daily incident reports and shift logs.
• Oversee nightly operations to keep shelter safe and secure.

Skills

Crisis intervention

Trauma-informed care

Microsoft Office

HMIS experience

Team leadership

Communication skills

Education

High School or Equivalent

Tools

Microsoft Office

HMIS

Job description

Recruiting Opportunity Closes: 09.28.2026

Hourly Wage: $30.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Social Services - BOH

Location: City of Portland (2- sites)

Position Title: Overnight Shelter Supervisor

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

EDUCATION AND WORK EXPERIENCE:

• 2 years' experience in social work, Shelter Operations or a related field, 1 year in a supervisory role preferred. Other comparable experience considered.
• Experience working with people from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking; sound judgment; and decision making.
• Skilled in working with a team; oral and written communication skills.
• Must be highly motivated and a self-starter.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
• Knowledge of trauma-informed care and crisis intervention techniques.
• Proficiency in Microsoft Office and ability to maintain accurate records and reports.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.
• Valid driver's license and ability to meet TSA driving requirements.

SCOPE OF POSITION:

The Shelter Supervisor will support the Shelter Manager in direct operations and staffing support for two overnight temporary shelters, ensuring a priority of safe, secure, and supportive environments participants and the staff who operate the program. This role involves supervising and mentoring shelter staff in program procedures and The Salvation Army's quality of care for participants. This position is funding dependent and temporary, but ideal candidates will be considered for further full-time positions as they become available.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Strong computer skills for internal digital systems. Strong written and oral communication skills.
• HMIS experience for Data entry.
• Ability to function with limited direct oversight.
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands.
• High level of problem-solving skills to complete the day's challenges.
• High level of patience; ability to function and work in a stressful environment.
• Maintain confidentiality and privacy of program participants and shelter staff.
• Crisis intervention and non-violent mediation skills a plus.

LICENSES AND CERTIFICATIONS PREFERRED:

Driver's license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; Rent Well; community warehouse escort; civil rights training; bloodborne pathogens training; de-escalation training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

STAFF SUPERVISION:

• Train, schedule, and develop a team of support staff, or work with a staffing agency to orient and assign a shelter program team, ensuring all duties are accomplished across all shifts.
• Provide compassionate ongoing mentorship, support, and role modeling for staff.
• Communicate staff timesheets and leave request notifications to Shelter Manager, ensuring adequate overnight shelter coverage for both Shifts.
• Ensure Shelter staff are reporting incidents and exclusions dally and in a timely manner.
• Ensure shift teams are accomplishing their duties in a satisfactory manner.

SHELTER OPERATIONS:

• Oversee nightly operations to ensure the shelter is clean, safe, and secure. Remain awake.
• Sustain adequate supplies, food, and other resources for shelter operations.
• Uphold policy, compliance, and contractual obligations as directed by Management.
• Provide support to clients, assisting them in their transition from homelessness to safe shelter; drive the operations of the nightly Intake process and morning exit routines daily
• Over Communicate with Management and Staff, report activities heavily.
• Intervene in client crises and conduct crisis Intervention as needed, model and Assertive engagement and a trauma informed care model.

RECORDKEEPING AND REPORTING:

• Maintain accurate and complete daily records and reports, submit reports as requested.
• Submit detailed shift reports and monthly summaries to the Shelter Manager.

COLLABORATION AND COMMUNITY ENGAGEMENT:

• Maintain professional relationships with service providers, volunteers, staff, and community members.
• Coordinate volunteer and intern efforts to support shelter operations.
• Collaborate with the Shelter Manager to ensure alignment with organizational goals.

ADDITIONAL DUTIES:

• Offer client referrals and coordinate with external services to support client needs.
• Address facility maintenance and ensure compliance with safety and operational standards.
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone; ability to operate a desktop or laptop computer.
• Ability to lift up to 50 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written Information.
• Able to drive a motor vehicle and be certified to drive with The Salvation Army. (preferred but not required)
• Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers.
• Must be able to respond quickly to emergencies.

MISCELLANEOUS:

The Salvation Army does have a dress code that includes professional dress which is appropriate to the work environment and reflects well on the organization.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified candidates must be able to perform the essential functions of the job with or without reasonable accommodation. Individuals with disabilities may request modifications to the job or work environment to meet the physical demands of the position, and The Salvation Army will make every effort to accommodate such requests, provided they are reasonable and do not cause undue hardship.

In any role with The Salvation Army, it is difficult to predict the variety of tasks and requests that may arise. This applies to the position in question, where flexibility and a cooperative attitude are essential for the effective delivery of services. The Salvation Army reserves the right to modify job duties and responsibilities as needed.

Supervisor: Overnight Shelter Manager

Qualifications

Education

High School or Equivalent (required)

Experience

2 years' experience in social work, Shelter Operations or a related field. (required) 1 year in a supervisory role preferred. Other comparable experience considered. (preferred)

Licenses & Certifications

Driver's License (required)

Skills

• CPR/AED (required)
• Bloodborne Pathogens (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.