Overnight Shelter Manager

The Salvation Army Cascade Division; United States; On-site; USD 65,000 - 73,000; Full time

Job summary

The Salvation Army Cascade Division is seeking an Overnight Shift Shelter Manager to oversee the operation of overnight shelters, ensuring safety, structure, and support for clients and staff in a demanding environment.

This non-exempt, full-time role requires trauma-informed care knowledge, strong leadership, and the ability to coordinate with partners. The position includes on-site work, flexible hours, and a competitive hourly wage of $34.00.

Qualifications

• 3 years experience in social work, Shelter Operations or related field; 2 years in a supervisory role preferred.
• Experience working with individuals from diverse backgrounds.
• Customer service experience.
• Critical thinking and sound judgment in decision making.

Responsibilities

• Oversee the operation of overnight shelters, ensuring safety and supportive environment for staff and clients.
• Supervise shelter staff and maintain shelter standards.
• Collaborate with community partners to support individuals and families transitioning from homelessness to stable housing.
• Cover graveyard and/or swing shifts to ensure full operational hours.

Skills

Supervisory experience

Social work experience

Shelter operations

Customer service

Critical thinking

Teamwork

Trauma-informed care

Driver's license

Crisis intervention

Broader communication

Record keeping

Flex scheduling

Tools

Microsoft Office

Job description

Job Description

Recruiting Opportunity Closes: 08.11.2026

Hourly Wage: $34.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Social Services – BOH

Position Title: Overnight Shift Shelter Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Questions, contact Allison Welch at [e-mail] or call [phone].

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email [e-mail], attention Eric Hansen or Sheila Jordan.

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EDUCATION AND WORK EXPERIENCE:

• 3 years experience in social work, Shelter Operations or a related field, 2 years in a supervisory role preferred. Other comparable experience considered.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking; sound judgment; and decision making.
• Skilled in working with a team, Oral and written communication skills.
• Must be highly motivated and a self-starter.
• Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations.
• Knowledge of trauma-informed care and crisis intervention techniques.
• Proficiency in Microsoft Office and ability to maintain accurate records and reports.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.
• Valid driver’s license and ability to meet TSA driving requirements.

SCOPE OF POSITION:

The Shelter Manager is responsible for the management and operation of assigned overnight shelters, ensuring it is a safe, secure, and supportive environment for staff and clients. This role involves supervising shelter staff, maintaining shelter standards, and collaborating with community partners to support individuals and families transitioning from homelessness to stable housing. The position will operate during graveyard and/or swing shift hours to ensure all operations are covered prior to shelter operations. This position is funding and contract dependent.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Strong computer skills for internal digital systems. Strong written and oral communication skills.
• Ability to function with limited direct oversight and/or with limited remote training
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands
• High level of problem-solving skills to complete the days challenges
• High level of patience, Ability to function and work in a stressful environment
• Maintain confidentiality and privacy of Program Participants and Shelter Staff.
• Crisis intervention and non-violent mediation skills a plus.

LICENSES AND CERTIFICATIONS PREFERRED: Driver license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; rent well; community warehouse escort; civil right training; bloodborne pathogens training; de-escalation training.