Overnight Security Officer

Hotel Casa del Mar; Santa Monica (CA); On-site; USD 44,000 - 47,000; Full time

Job summary

Hotel Casa del Mar in Santa Monica, CA is seeking an Overnight Security Officer to provide premier security services for our luxury property. The role is full-time and requires overnight shifts, weekend and holiday availability.

Responsibilities include patrolling the property, responding to guest requests and security incidents, enforcing protocols, and documenting reports with accuracy. Excellent communication and discretion are essential.

Qualifications

• Fluent in English for verbal and written communication with guests, staff, and management.
• Strong customer-service orientation and professional demeanor.
• Ability to maintain discretion and confidentiality in a luxury hospitality environment.
• Good time-management and multi-tasking skills in a fast-paced setting.

Responsibilities

• Patrol and maintain security of the property.
• Respond to customer service requests as needed.
• Document Daily Reports, Incident Reports, and other required forms.
• Enforce COVID-19 protocols and safety procedures.
• Communicate effectively with guests, employees, and management.
• Respond to emergencies and coordinate with authorities when required.

Skills

English fluency

Customer service

Discretion

Confidentiality

Time management

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Security Officer

Full Time Professional Santa Monica, CA, US

2 days ago Requisition ID: 1157

Salary Range: $32.00 To $34.00 Hourly

Job duties include, but not limited to:

• Patrol and maintain general security of assigned property.
• Respond to reasonable business related customer service requests, which are non-security related.
• Respond to security related complaints and ensure proper documentation is completed as required.
• Responsible for monitoring and enforcing COVID-19 protocols.
• Maintain and submit Daily Activity Reports, Incident Reports, Accident Reports, Hazard Reports, and Condition Reports.
• Reports must be legible, and routed to Supervisor for distribution.
• Maintain consistent performance, attendance, uniform appearance, and professional grooming.
• Maintain professional communication with guest, employee and patrons.
• Respond to emergency calls including medical, fire and damage to property.
• Use radio to communicate with supervisor or other officers.
• Remain alert and vigilant while on duty.
• Assist other officers in a team oriented environment.
• Ability to read, write, understand and execute written orders, policies, procedures, and instructions.
• Stand in one location for extended period of times and patrol on foot as required.
• Ability to respond to emergency or critical incidents and notify proper authorities as needed.
• Demonstrate a positive attitude, outstanding customer service skills, and take initiative in completing assigned tasks.
• Ability to multi-task & maintain poise amidst a fast paced and demanding environment.

Required Qualifications:

• High School Diploma
• Ability to satisfactorily communicate (verbal and written) in English with guests, co-workers, and management.
• Minimum of three years security related background, in a high end establishment.
• Experience in Luxury Hospitality highly preferred.
• REQUIRED, must have open availability, overnight, weekends, and holidays.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Demonstrate exceptional results in a client-service role; professional and positive communication style.
• Must be discreet and maintain strict confidentiality.
• Outstanding personal character, integrity, and professional demeanor.

License/Certification:

• Possess and maintain a valid State Guard Registration (guard card).