Overnight Security Monitoring Specialist

ECAM; Addison (TX); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability insurance

Life insurance

Career growth opportunities

Résumé du poste

ECAM is seeking an Overnight Escalations Specialist to monitor live and recorded camera footage, assess security risks, and take swift action per client protocols. The role requires strong decision-making, confidentiality, and the ability to work nights, weekends, and holidays.

You will communicate with internal and external stakeholders, maintain high accuracy, and use Microsoft Office and Google Maps within a fast-paced security operations environment.

Qualifications

• Detail-oriented professional with security and customer service focus.
• Ability to monitor live/recorded footage and identify risks.
• Ability to contact authorities and follow client protocols.
• Experience with Microsoft Office and Google Maps is required.

Responsabilités

• Review camera footage to assess security risk events.
• Follow client-specific requirements and protocols.
• Deter suspicious activity at client properties.
• Contact authorities when necessary with urgency.
• Answer inbound calls using a multi-line phone system.
• Coordinate with internal and external stakeholders.
• Handle audits, process documentation, and research as assigned.
• Monitor alarms for assigned sites and respond to events.

Connaissances

Attention to detail

Decision making

Multitasking

Communication

Confidentiality

Typing 40 wpm

Formation

High school diploma or equivalent (GED)

Outils

Video monitoring software

Microsoft Office

Google Maps

Phone system

Description du poste

ECAM is seeking an Overnight Escalations Specialist to monitor live and recorded camera footage, assess security risks, and take swift action per client protocols. The role requires strong decision-making, confidentiality, and the ability to work nights, weekends, and holidays.

You will communicate with internal and external stakeholders, maintain high accuracy, and use Microsoft Office and Google Maps within a fast-paced security operations environment.