Overnight Retail Supervisor - Elevate Customer Experience

Nike Inc; New York (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Discounts up to 50%

Paid time off

401(k) plan

Employee Assistance Program

Health Savings Account

Flexible Savings Account

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

Nike Woodbury Nike Factory Store is seeking an Overnight Retail Supervisor to lead a fast-paced team and deliver exceptional customer service during the night shift. You’ll guide associates, manage daily tasks, and contribute to a high-energy, customer-first store culture.

The role emphasizes teamwork, product knowledge, and a willingness to adapt to a dynamic retail environment while supporting store goals and scheduling across nights and weekends.

Qualifications

• 1 year of retail or consumer service experience required.
• Must be at least 18 years old in the US.
• Flexibility to work nights, weekends and holidays based on store needs.
• Able to learn and train on latest products and technologies.
• Use customer service authentically to make customers feel seen and understood.
• Physical requirements include bending, squatting, reaching, climbing a ladder and standing for extended periods.

Responsibilities

• Be enthusiastic, knowledgeable about Nike products and services to support customer needs.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Create a welcoming environment and exceed customer expectations at every step of their journey.
• Operate a cash register, assist with shipping/receiving, stock products and build displays.

Skills

Customer service

Retail experience

Night shift

Cash handling

Job description

Nike Woodbury Nike Factory Store is seeking an Overnight Retail Supervisor to lead a fast-paced team and deliver exceptional customer service during the night shift. You’ll guide associates, manage daily tasks, and contribute to a high-energy, customer-first store culture.

The role emphasizes teamwork, product knowledge, and a willingness to adapt to a dynamic retail environment while supporting store goals and scheduling across nights and weekends.