Overnight Public Space and Steward Supervisor

The Fairmont Hotel; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated supervisory professional to lead the Stewarding and Public Space teams. This role involves ensuring high standards of cleanliness and service while managing team dynamics in a fast-paced environment. With a focus on guest satisfaction and operational excellence, you will play a key role in maintaining the hotel's reputation for exceptional service. Join a vibrant team where your contributions will be valued, and enjoy opportunities for personal and professional growth in a dynamic hospitality setting.

Benefits

Competitive Salary

Generous PTO Allowances

Employee Rates at Accor Properties

Learning Programs

Corporate Social Responsibility Activities

Qualifications

• 2 years of supervisory experience in Food & Beverage or Stewarding.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Lead and supervise the Stewarding and Public Space teams.
• Ensure compliance with standards of appearance and sanitation.
• Monitor and control labor costs while maintaining a safe work environment.

Skills

Supervisory Experience

Interpersonal Skills

Problem-Solving Abilities

Cleaning Experience

Microsoft Windows Applications

Education

University/College Degree in Related Discipline

Job description

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Description

What You Will Be Doing:

1. Coach housemen and public area attendants on any discrepancies in their areas.
2. Submit maintenance reports/requests to Royal Service and follow up for completion.
3. Check the appearance of all employees to ensure compliance with Fairmont standards of appearance.
4. Consistently offer professional, engaging, and friendly service.
5. Lead and supervise the Stewarding team in all aspects of the department and ensure standards are followed.
6. Lead and supervise the Public Space team in all aspects of the department and ensure standards are followed.
7. Supervise and maintain the sanitation of kitchen equipment and other areas assigned.
8. Maintain inventory and record keeping for all dinnerware, flatware, and glassware; order china, glass, and silver.
9. Make routine inspections of all equipment and kitchen areas to ensure cleanliness and sanitary procedures are maintained.
10. Ensure all breakages and chipped items are taken out of circulation and inventoried.
11. Ensure all equipment is in working order and report any items in need of repair.
12. Maintain a clean and safe work environment in accordance with OSHA requirements.
13. Monitor and control labor costs.
14. Partner with Hotel Security when handling emergency situations such as fire alarms, medical emergencies, and systems outages.
15. Other duties as assigned.

Qualifications

Your Skills and Qualifications:

1. 2 years of supervisory experience, preferably in Food & Beverage or Stewarding.
2. Previous cleaning experience required.
3. Strong interpersonal and problem-solving abilities.
4. Computer literate in Microsoft Windows applications preferred.
5. University/College degree in a related discipline an asset.
6. Highly responsible & reliable.
7. Ability to work well under pressure in a fast-paced environment.
8. Ability to work cohesively as part of a team.
9. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans.
• Generous PTO allowances.
• Employee rates at Accor properties in NCA region.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like WATCH.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.