Overnight Public Space and Steward Supervisor

Fairmont Hotels and Resorts; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated supervisor to lead the Stewarding team at a luxury hotel. This role involves ensuring high standards of cleanliness and service, supervising staff, and maintaining inventory. With a commitment to guest satisfaction and a focus on teamwork, this position offers an exciting opportunity to grow within a globally recognized brand. Join a vibrant team that values diversity and inclusion while providing exceptional experiences for guests. If you're passionate about hospitality and ready to make a difference, this is the perfect role for you.

Benefits

Competitive Salary

Flexible Benefit Plans

Generous PTO Allowances

Employee Rates at Accor Properties

Learning Programs

Career Development Opportunities

Corporate Social Responsibility Activities

Qualifications

• 2+ years supervisory experience in Food & Beverage or Stewarding.
• Strong interpersonal and problem-solving skills required.

Responsibilities

• Supervise the Stewarding and Public Space teams, ensuring standards are met.
• Conduct routine inspections for cleanliness and sanitation.
• Monitor labor costs and maintain a safe work environment.

Skills

Supervisory Experience

Interpersonal Skills

Problem-Solving Skills

Computer Literacy

Cleaning Experience

Teamwork

Guest Focus

Education

University/College Degree in Related Discipline

Tools

Microsoft Windows Applications

Job description

Company Description

Fairmont Pittsburgh, a 4-diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural, and retail hub. It offers superb guest services and accommodations in a luxury setting.

Drawing from Pittsburgh's rich history, the restaurant and bar showcase a wide selection of local beers, craft cocktails, and an elevated Modern American menu with signature items designed to transform guests into regulars. The space is vibrant and inviting, featuring an open, airy atmosphere with modern architectural elements.

Job Description

What You Will Be Doing:

1. Coach housemen and public area attendants on discrepancies in their areas.
2. Submit maintenance reports/requests to Royal Service and follow up for completion.
3. Check employees' appearance to ensure compliance with Fairmont standards.
4. Provide professional, engaging, and friendly service consistently.
5. Lead and supervise the Stewarding team, ensuring standards are followed.
6. Lead and supervise the Public Space team, ensuring standards are maintained.
7. Supervise and maintain sanitation of kitchen equipment and other assigned areas.
8. Maintain inventory and records for dinnerware, flatware, and glassware; order replacements as needed.
9. Conduct routine inspections of equipment and kitchen areas for cleanliness and sanitation.
10. Ensure broken or chipped items are removed from circulation and inventoried.
11. Report equipment needing repair and ensure all equipment is operational.
12. Maintain a clean and safe work environment in accordance with OSHA requirements.
13. Monitor and control labor costs.
14. Partner with Hotel Security during emergencies such as fire alarms, medical emergencies, and system outages.
15. Perform other duties as assigned.

Qualifications

Your Skills and Qualifications:

1. At least 2 years of supervisory experience, preferably in Food & Beverage or Stewarding.
2. Previous cleaning experience required.
3. Strong interpersonal and problem-solving skills.
4. Computer literacy in Microsoft Windows applications preferred.
5. A university/college degree in a related discipline is an asset.
6. Highly responsible and reliable.
7. Ability to work well under pressure in a fast-paced environment.
8. Ability to work cohesively as part of a team.
9. Focus on guest needs, remaining calm and courteous at all times.

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans.
• Generous PTO allowances.
• Employee rates at Accor properties in NCA region.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Contribute to our Corporate Social Responsibility activities like WATCH.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?

We are more than a worldwide leader. We embrace you as you are, offering roles that match your personality. We support your growth and learning, making work meaningful, and exploring limitless possibilities with Accor. Visit https://careers.accor.com to discover your future with us.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All information will be kept confidential according to EEO guidelines.