Overnight Operations Leader - Automated Sorting Center

OSM Worldwide; Austell (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

OSM Worldwide in Austell, GA operates a fully automated sorting center. The Operations Manager will lead the 3rd shift (overnight), supervise ~35 staff, ensure on‑time parcel processing, and drive safety, quality, productivity and service goals.

This role reports to the General Manager and requires strong leadership, problem solving, and decision making to optimize performance and employee engagement. The position offers opportunities to implement efficient processes, coach teams, and contribute

Qualifications

• Minimum 4 years of leadership experience in a distribution center, warehouse, manufacturing, transportation, logistics, or parcel sortation environment.

Responsibilities

• Lead and manage all 3rd shift sorting center operations.
• Ensure customer parcels are processed accurately and depart the facility on schedule.
• Drive performance related to productivity, quality, safety, and service metrics.
• Coach, develop, and mentor supervisors and associates to maximize team performance.
• Plan, assign, and oversee daily work activities to ensure efficient use of labor and resources.
• Identify operational challenges and implement process improvements to increase efficiency and reduce costs.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Investigate and resolve operational issues, employee concerns, and customer service challenges.
• Collaborate with cross-functional teams to support business objectives and customer expectations.
• Ensure compliance with company policies, procedures, and applicable regulations.

Skills

Leadership

Operations management

Team leadership

Process improvement

Safety

Labor planning

Education

High school diploma or GED

Associate/Bachelor's degree in Business/Operations Management/Logistics

Tools

None

Job description

OSM Worldwide in Austell, GA operates a fully automated sorting center. The Operations Manager will lead the 3rd shift (overnight), supervise ~35 staff, ensure on‑time parcel processing, and drive safety, quality, productivity and service goals.

This role reports to the General Manager and requires strong leadership, problem solving, and decision making to optimize performance and employee engagement. The position offers opportunities to implement efficient processes, coach teams, and contribute