Overnight Merchandising Lead

Sam's Club; Decatur (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Sam's Club is seeking a frontline associate at our Decatur, IL location. You will deliver member service, assist with merchandising, and support supervision to ensure smooth store operations.

Responsibilities include stocking, pricing, and maintaining displays, while ensuring safety and policy compliance. The role emphasizes teamwork, ethics, and a focus on meeting member needs with efficiency and care.

Qualifications

• 6 months retail experience.
• 6 months customer service experience.

Responsibilities

• Provides member service by acknowledging the member and identifying member needs; guiding and supporting members with self-service technology; assisting with purchasing decisions; locating merchandise; resolving issues; promoting products and services.
• Assists management with supervision of associates by assigning duties, communicating goals, training, and providing direction on member service approaches to resolve complaints.
• Receives and stocks supplies, organizes sales floor, and completes documentation per policies.
• Maintains facility safety by conducting safety sweeps and handling hazardous materials.
• Ensures merchandise presentation, signage, pricing, and inventory control; manages returns and shrink.
• Monitors food and merchandise quality including rotation, dating, recalls, and sanitation.
• Leads teams by coordinating work, advising, and supporting change.
• Oversees picking and staging of club pickup orders.
• Develops processes to meet business needs and collaborates with stakeholders.
• Demonstrates compliance with policies, ethics, and integrity; promotes Open Door Policy.

Skills

Customer service

Merchandising

Supervision

Communication

Ethical standards

Retail operations

Job description

Sam's Club is seeking a frontline associate at our Decatur, IL location. You will deliver member service, assist with merchandising, and support supervision to ensure smooth store operations.

Responsibilities include stocking, pricing, and maintaining displays, while ensuring safety and policy compliance. The role emphasizes teamwork, ethics, and a focus on meeting member needs with efficiency and care.