Overnight Member Services Representative

Right at Home Northern Virginia; Sumter (SC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Weekly pay with monthly bonus opportunities

Job summary

Right at Home Northern Virginia is looking for an Overnight Front Desk Associate to provide exceptional customer service to Planet Fitness members and guests. You will create a welcoming environment and assist with member inquiries while ensuring a Judgement Free experience.

The ideal candidate has a strong customer service background, is reliable, and demonstrates a positive attitude. This position is critical to maintaining the club’s standards and ensuring safety during the overnight shift.

Qualifications

• Ability to pass a background check.
• Willingness to become CPR/AED certified.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests as they enter the club.
• Resolve member concerns and elevate issues to a manager.
• Perform membership-related functions such as sign-ups and cancellations.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Positive attitude

Job description

Job Summary

The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources
• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team‑building competitions, sales contests, and social events

About the Role

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

Daily Responsibilities

• Greet members and guests as they enter and exit the club; assist with questions and concerns as they check in.
• Help to promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate issues to a manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
• Frequently conduct a comprehensive walk of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Qualifications & Requirements

• Ability to pass a background check.
• Willingness to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctual and reliable.
• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work the 3rd shift (overnight).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Additional Information

If you are an energetic, self‑motivated individual with a positive attitude and a great smile, we want you on our team! All of our team members at Planet Fitness share a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®.