Overnight Front Desk Associate

Planet Fitness; Erie (Erie County); On-site; USD 12,000 - 19,200; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Free Black Card Membership

401(k) Retirement Savings Plan

Employee perks and discounts

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Erie, NY to provide exceptional customer service to members and guests. You will assist visitors, ensure a welcoming environment, and tackle membership-related inquiries and transactions.

The ideal candidate will have experience in customer service, strong communication skills, and be dependable. Benefits include medical insurance, vacation time, and a free Black Card Membership.

Qualifications

• 6–12 months of experience in a customer-service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).

Responsibilities

• Provide superior customer service to members and guests.
• Assist with membership-related functions like sign-ups and updates.
• Resolve member concerns and ensure facility cleanliness.

Skills

Customer service skills

Strong communication

Problem-solving

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

Who We Are

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are one of the largest, fastest‑growing franchisors and operators of fitness centres in the United States, with over 2,000 clubs and growing.

Who You Are

All of our team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you learn during online and hands‑on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, escalated to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly, consistently clean and sanitize all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean and sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).

About Your Qualifications

• 6–12 months of experience in a customer‑service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during the shift.
• Continual communicating in person or on the phone to exchange information during the shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during the shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Move yourself in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events
• Please note that certain benefits listed above are for full‑time employees only.

E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.