Overnight Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Colorado Springs (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Job summary

Crunch Fitness is seeking an overnight Member Services Representative (MSR) to welcome late-night and early-morning members, help with membership options, and deliver a friendly experience. The role blends sales, front-desk service, and daily club operations, including cleaning tasks and morning preparation.

The ideal candidate is dependable, personable, and capable of taking initiative with limited on-site supervision, with CPR/AED certification required within 30 days and availability for

Qualifications

• 18+ years old required.
• Experience in sales or customer service is preferred.
• Ability to start conversations, follow up with prospects, and ask for the sale.

Responsibilities

• Greet members and guests, perform check-ins, and resolve account alerts.
• Give personalized tours, identify member goals, explain options, address objections, and close sales.
• Handle prospect follow-up and referrals to support sales goals.
• Promote amenities, upgrades, and services; connect members with trainers.

Skills

Sales experience

Customer service

Communication

Team player

Reliability

Education

High school diploma

Tools

POS systems

CRM

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Member Services Representative (Overnight Shift) | Crunch Fitness

Overview

Night owl who enjoys helping people and takes pride in a job well done? Join the team at Crunch Fitness, owned & operated by Fit Fusion! As a Member Services Representative (MSR) on the overnight shift, you’ll welcome late-night and early-morning members, help people find the right membership, and deliver the friendly, energetic experience that makes Crunch a place people want to be.

This hands-on role combines membership sales, front-desk service, and daily club operations. You’ll also complete assigned cleaning tasks and help get the club ready for a strong start each day. We’re looking for someone dependable, personable, and comfortable taking initiative with limited on-site supervision.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts according to club procedures.
• Conduct personalized club tours, learn about prospect goals, explain membership options, address objections, and close sales.
• Complete prospect follow-up and referral activities as assigned to support the club’s membership sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Process membership agreements, payments, and purchases accurately and maintain complete records in company systems.
• Answer calls, assist with member requests, and resolve concerns within your authority or refer them to club leadership.
• Help new members get started and support ongoing member engagement and retention.
• Complete assigned overnight cleaning and sanitizing duties, including equipment, workout spaces, restrooms, locker rooms, and other designated areas.
• Restock supplies, organize work areas, and prepare the club for the morning team.
• Follow operational, club access, and emergency procedures; promptly report incidents, safety concerns, equipment issues, and maintenance needs.
• Complete shift checklists and communicate important updates and unresolved issues to the incoming team.
• Participate in training, role-playing, and coaching to strengthen your sales and service skills.

Requirements

• Must be at least 18 years old.
• Sales or customer service experience preferred; fitness, retail, or hospitality experience is a plus.
• Comfortable starting conversations, following up with prospects, and asking for the sale.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Basic computer skills and the ability to learn membership, sales, and payment systems.
• Dependable, receptive to coaching, and able to balance sales, service, and cleaning responsibilities.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Physical Requirements and Work Environment

Work involves prolonged standing and walking, talking, computer use, bending, reaching, cleaning and sanitizing, and lifting or moving items up to 50 pounds. The club is an active fitness environment with varying noise levels.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reporting Structure

Reports to the General Manager, with daily direction and support from the Assistant General Manager and designated club leadership.