Overnight Manager - The Ritz-Carlton, Chicago

Sage Restaurant Group; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

A luxury hotel in Chicago seeks an Overnight Manager to supervise night operations, ensuring compliance with financial controls and high customer satisfaction. Candidates should have supervisory experience and strong communication skills, contributing to the hotel's esteemed service standards.

Benefits

401(k) with employer matching

Flexible spending accounts

Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Discounts on hotels and restaurants

Qualifications

• 1-2 years of Night Audit supervisory experience.
• Thorough knowledge of accounting and hospitality practices.

Responsibilities

• Supervise night accounting and hotel operations.
• Implement company programs and ensure compliance.
• Respond to customer issues and maintain satisfaction.

Skills

Supervisory skills

Effective communication

Decision-making

Analytical skills

Education

Post-high school education

Job description

Overnight Manager - The Ritz-Carlton, Chicago Chicago, Illinois

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool, and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Supervise night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This position is responsible for supervising night operations and may recommend and implement procedural and safety changes.

Responsibilities

1. Supervise the night accounting employees and act as a work leader to other night employees; interview, recommend hiring, schedule, train, develop, empower, coach, and counsel; recommend and conduct performance reviews; resolve problems; provide open communication; and recommend discipline and termination as appropriate.
2. Implement company (Franchisor) programs, supervise the daily operations of the night accounting staff, and oversee the Front Desk to ensure compliance with all financial controls and SOPs, providing an optimum level of quality service and hospitality to hotel guests.
3. Supervise the balancing, reconciliation, and closing of various daily accounts; prepare daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.
4. Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure accurate and smooth operations.
5. Respond promptly to customer issues, complaints, and problems to maintain high levels of customer satisfaction and quality service.
6. Maintain preparedness and implement emergency procedures when appropriate to protect hotel guests, staff, and assets.
7. Prepare reports and communications for the Controller and other Hotel Executive Committee members regarding night issues and other pertinent information regarding night operations.

Qualifications

Education/Formal Training: One to two years of post-high school education.

Experience: One to two years of Night Audit supervisory experience or a related position with this company or other organizations.

Knowledge/Skills:

• Thorough knowledge of accounting and hospitality practices and procedures.
• Knowledge of hotel and company policies and procedures; ability to determine appropriate actions based on these guidelines.
• Ability to investigate and analyze current activities and information, involving readily available data, leading to logical conclusions and recommendations.
• Decision-making skills based on general policies and procedures.
• Supervisory skills.
• Effective communication skills for interacting with management, employees, and guests; good telephone etiquette.
• Excellent hearing and vision for viewing CRT screens and receiving calls.
• Strong speech and literacy skills for reading folios and accounts.

Physical Demands

• Lifting and carrying files or papers up to 25 lbs.; minimal bending and kneeling.
• Mobility to move between offices and hotel facilities, especially during emergencies.
• Minimal climbing or driving may be required.

Benefits include participation in the Company’s 401(k) with employer matching, flexible spending accounts, basic Life and AD&D insurance, short-term disability options, Employee Assistance Program, and discounts on hotels and restaurants.