Overnight Manager - The Ritz-Carlton, Chicago

Sage Hospitality Group; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading luxury hotel in Chicago seeks a Night Audit Supervisor to oversee night operations, ensuring compliance with financial controls and delivering exceptional customer service. The role involves supervising staff, resolving issues, and maintaining operational standards. Ideal candidates will have supervisory experience in hospitality and strong communication skills.

Benefits

Independent PTO plan

Medical, dental, & vision insurance

401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

Qualifications

• 1-2 years of Night Audit supervisory experience.
• Thorough knowledge of accounting and hospitality practices.

Responsibilities

• Supervise night accounting employees and operations.
• Ensure compliance with financial controls and quality service.
• Prepare reports on night operations issues.

Skills

Supervisory skills

Communication

Analytical skills

Education

Post-high school education

Job description

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Supervise night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction and protection of the guests, staff and assets. Position is responsible for supervising night operations. May recommend and implement procedural/safety changes.

Responsibilities

• Supervise the night accounting employees and act as a work leader to other night employees; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Implement company (Franchisor) programs, supervise the daily operations of the night accounting staff and oversee the Front Desk to ensure compliance with all financial controls, SOPs and to provide an optimum level of quality service and hospitality are provided to the hotel customers.
• Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.
• Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure the accurate, smooth operations.
• Respond to customer issues/complaints/problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
• Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.
• Prepare reports and communications to the Controller and other Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations.

Qualifications

Education/Formal Training

One to two years of post-high school education.

Experience

One to two years Night Audit supervisory experience or a related position with this company or other organization(s).

Knowledge/Skills

• Requires thorough knowledge of the practices and procedures of the accounting and hospitality professions.
• Requires knowledge of the hotel's and company policies and procedures and the ability to determine course of action based on these guidelines.
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
• Ability to make decisions based on general policies and procedures.
• Supervisory skills.
• Ability to communicate in order to provide and receive standard information from management, employees and/or guests; good telephone etiquette and skills.
• Excellent hearing required -receive many calls from guests, etc. Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to speak to employees, guests, management, etc.
• Excellent comprehension and literacy required for reading folios, accounts.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, carrying of files/papers up 25 lbs. Minimal bending/kneeling required.
• Mobility -must be able to move between offices and hotel and help during an emergency situation.
• No continuous standing required.
• Minimal climbing or driving may be required.

Benefits

Independent PTO plan

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

55,000 - 65,000/annually