Overnight Luxury Guest Experience Concierge

SmartRecruiters, Inc.; New York (NY); On-site; USD 47,000 - 52,000; Full time

Job summary

Faena New York invites applications for the Guest Experience Agent (Overnight). You will deliver personalized, anticipatory service, coordinate pre-arrival, in-stay and post-departure touches, and act as a liaison across hotel departments with Faena warmth and artistry.

This full-time overnight role offers $36.00 per hour, requires luxury-hotel experience, fluency in English, and strong communication, organizational, and data-entry skills.

Qualifications

• Overnight luxury hotel front desk or guest services experience preferred.
• Fluent in English; additional languages a plus.
• Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations.

Responsibilities

• Maintain knowledge of departmental policies and service standards.
• Resolve guest complaints and ensure guest satisfaction.
• Manage pre-arrival coordination, in-stay engagement, and post-departure follow-up.

Education

High school diploma

Tools

Opera PMS

Microsoft Office Suite

Job description

Faena New York invites applications for the Guest Experience Agent (Overnight). You will deliver personalized, anticipatory service, coordinate pre-arrival, in-stay and post-departure touches, and act as a liaison across hotel departments with Faena warmth and artistry.

This full-time overnight role offers $36.00 per hour, requires luxury-hotel experience, fluency in English, and strong communication, organizational, and data-entry skills.