Overnight Intake Worker

The Salvation Army Southern California; Tucson (AZ); On-site; USD 20,664 - 26,174; Part time

Job summary

The Salvation Army Southern California in Tucson Hospitality House is seeking an Overnight Shelter Assistant to support weekend nights. You will manage the intake area, assist guests with information and referrals, and help ensure safety and security for residents.

Candidates should have experience with homelessness, First Aid/CPR/AED certification, and the ability to work independently overnight while maintaining thorough incident reporting and HMIS data entry.

Qualifications

• Experience working with the homeless population.
• Able to maintain a non-judgmental attitude and a professional approach.
• Ability to use HMIS software program.
• Computer literate in MS Office Software.
• Able to work with people of diverse backgrounds.
• Handle crisis/emergency situations or services for the homeless.
• Certification in First Aid, CPR and AED required (if not current, obtain).
• Ability to assess at-risk participants and situations.
• Excellent verbal and written communication skills.
• Successful background clearance.

Responsibilities

• Manage general operations of the Intake area and guest needs.
• Work independently during overnight hours with accurate documentation.
• Monitor and supervise clients and report incidents as needed.
• Maintain visible presence to deter mischief and ensure security.
• Provide incident reports and HMIS data entry.
• Gather and enter statistical information from sign-up sheets and services.
• Answer incoming calls and assist guests with forms.
• Conduct Breathalyzer testing to determine housing eligibility.
• Manage morning exit procedures and check-out items.
• Perform facility checks and monitor cameras.

Skills

Homeless population experience

Non-judgmental attitude

Crisis intervention

Excellent communication

Background clearance

Ability to assess at-risk participants

Tools

HMIS software

MS Office

Job description

Location and Status

Location: Tucson Hospitality House - 1002 N. Main Ave

Status: Part Time – Friday and Saturday 11:00 pm - 8:00 am

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• Experience working with the homeless population
• Able to maintain a non-judgmental attitude and a professional approach working with clients
• Ability to use HMIS software program
• Computer literate in MS Office Software
• Ability to work with people of diverse backgrounds and circumstances
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Certification in First Aid, CPR and AED required. If not current, certification must be obtained.
• Ability to assess at-risk participants and situations
• Excellent verbal and written communication skills
• Successful background clearance

Responsibilities

• Manage general operations of the Intake area and guest needs staying in-house, providing information and referrals, medication, and access to luggage and items checked in
• Position will work independently with minimal direct supervision during overnight hours. Because of this, excellent documentation will be required and checked against surveillance footage randomly
• Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and/or ambulance personnel, according to established guidelines
• Always maintain a visible presence in the facility to deter criminal mischief
• Provide accurate and thorough written communication in the Incident Report Logbook for management and other staff review
• Gather statistical information from participant sign-up sheets, laundry, church, and client registration and enter into HMIS, as well as other various services provided to clients during all stays
• Answer incoming telephone calls
• Conduct breath analysis testing on all guests entering shelter and any suspected to be intoxicated, using a Breathalyzer device, determining eligibility to receive housing based on the results of BAC level
• Manage exit of clients in the morning, using proper sign-out procedures, to include baggage check out, cell phones, medication, weapons, and any other items checked in upon arrival
• Implement a minimum of 4 regular facility, dorm, and restroom checks, including 1 exterior perimeter check documenting times and any activity, ensuring doors, windows, and gates are secure
• Monitor facility camera system between scheduled rounds
• Use proper radio procedures in conjunction with partnering staff on duty
• Provide guests with requested forms
• Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
• Review shelter rules and policies and procedures with guests as necessary or when questions arise
• Take necessary precautions with clients to prevent damage to the facility
• Interact with other agencies providing guidance and direction for special circumstances of guests, arriving by police escort, or released from the hospital
• Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
• Enforce all house rules, regulations, and policies
• Ensure blanket distribution box stays supplied outside
• Contact Program Manager when there is an emergency, following the chain of command contact list in the manager's absence
• Attend all staff meetings and relevant training seminars as directed

Physical Requirements

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.