Overnight In-Room Dining Server

McKinnon Operating Company LLC; Dallas (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Harwood Hospitality Group in Dallas is seeking an in-room dining server for Hôtel Swexan to deliver food and beverage orders to guest rooms and hospitality suites, while upholding quality service and brand standards. You will greet guests, set up trays, input orders, maintain sanitation, and collaborate with the team to ensure guest satisfaction.

The role requires clear communication and a professional demeanor in all guest interactions.

Job description

Description

Who We Are

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Summary

As an in-room dining server you will be responsible for the taking, entry, setting up, delivering and retrieving all food & beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and brand and company standards are met.

Core Responsibilities

• Maintain accurate set-up & delivery of all food & beverage orders to guest rooms in accordance with established guidelines and procedures on a daily basis. This includes polishing of glassware & silverware, folding/rolling napkins, setting up trays, stocking supplies, etc.
• Greets guests in a courteous and friendly manner while delivering order following Le Meridien guidelines and sophisticated style.
• Conduct floor sweeps to retrieve all food & beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all amenities to rooms in a timely manner.
• Inputs orders into a register at the point of sale and creates a check for each guest, to maintain accountability of all food & beverages served.
• Complete all shift side work as outlined.
• Respond to all guest needs, issues, comments, and problems in a timely manner to ensure exceptional guest satisfaction. Report any less favorable comments to immediate shift supervisor.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Ability to communicate effectively both verbally and in writing.
• Positive Attitude with a team first mentality
• Ability to maintain high levels of professionalism; treat others with respect and consideration regardless of situation.
• Ability to manage difficult or emotional customers or situations; includes ability to respond promptly to guest requests.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Basic knowledge of food & beverage or a passion for learning
• Ability to stand for long periods time and push-pull up to 25 lbs.

Requirements:

• Food Handlers & TABC

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.