Overnight In Room Dining Order Taker (On-Call)

Accorhotel; Scottsdale (AZ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and Dental benefits

401K

Career development

Job summary

Accor's Fairmont Scottsdale Princess is seeking an Overnight In Room Dining Order Taker to provide warm, efficient service, with strong menu knowledge and timely delivery of guest orders. You will maintain top-notch phone etiquette and guest engagement in a fast-paced environment.

Ideal candidates bring prior F&B service experience, familiarity with POS systems, and excellent communication and teamwork skills to ensure guest satisfaction and adherence to safety standards.

Qualifications

• Previous Food & Beverage service experience required.
• Previous Point of Sale System experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Able to work flexible shifts, evenings, weekends & holidays.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Maintain proper telephone etiquette at all times.
• Have full knowledge of beverage lists.
• Record guest orders accurately and efficiently while honoring all special requests.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Serve as an In Room Dining Server as needed.
• Other duties as assigned.

Skills

Food & Beverage service

POS system

Communication skills

Organization skills

Teamwork

Ability to work under pressure

Tools

POS system

Job description

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Our guests are always at home hereat the Fairmont Scottsdale Princess– and their In Room Dining experience is no exception. As an Overnight In Room Dining Order Taker you will provide a warm service, efficiency and knowledge of our menu offerings, you will ensure the timeliness and enjoyment of every memorable meal.

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Maintainproper telephone etiquette at all times
• Have full knowledge of beverage lists
• Record guest orders accurately and efficiently while honoring all special requests
• Follow outlet policies, procedures and service standards
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Serve as an In Room Dining Server as needed
• Other duties as assigned

• Previous Food & Beverage service experience required
• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Able to work flexible shifts, evenings, weekends & holidays
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!