Overnight Housing & Services Assistant

The Salvation Army USA Western Territory; Phoenix (AZ); On-site; USD 24,796 - 33,062; Full time

Job summary

The Salvation Army USA Western Territory is seeking an overnight, full-time Shelter Services Assistant in Phoenix, AZ. The role supports intake, housing referrals, and emergency services for clients, requiring compassion, reliability and strong organizational skills.

Qualifications include HS diploma or GED, 6 months to 1 year of related experience, and proficiency with MS Office. Bilingual (English/Spanish) desirable; fingerprint clearance required.

Qualifications

• Must have the availability to work overnight.
• HS Diploma or GED required.
• College courses related to social services or social services experience preferred.
• 6 months - 1 year of related experience and/or training preferred.
• Good organizational, interpersonal, communication and computer/typing skills required.
• Proficiency in MS Office software (Word, Excel, PowerPoint).
• Ability to write reports & to calculate basic figures and numbers.
• Ability to calculate basic figures and amounts.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form.
• Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills.
• Ability to communicate effectively with clients and be able motivate program participants in achieving housing goals.
• Must have the ability to maintain a non-judgmental attitude in working with clients.
• Ability to exhibit professional and courteous communication at all times.
• Able to work independently and show initiative.
• Must possess, or be eligible to receive, a fingerprint clearance card.
• Bilingual (English/Spanish) desirable.
• Must be able to work various shifts/ weekends/ holidays.
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• Must be able to successfully pass a criminal background check.

Responsibilities

• Responds to intake queries; collects, records and analyzes documentation and referral sources; selects those candidates who are eligible and appropriate for admission; refers candidates to other programs as necessary; selects candidates for waiting list if appropriate, supervises or performs all necessary admission procedures.
• supervises or performs all necessary admission procedures.
• Supervises the client's self administered prescriptions insuring prescriptions are followed as written; Maintains and logs all medication given to clients; schedules and records all doctor and dental appointments, coordinates or arranges medical or psychiatric referrals as directed; cultivates and records sources of referral and resource assistance.
• Coordinates and oversees clients living quarters and personal property to insure conformance to policy and procedure; conducts inspections, oversees cleanups, maintains adequate furnishings, writer Personal property Request Slips, checks inventories, etc. Maintains oversight of clients.
• Provides oversight to the client reception function. Coordinates social services and arranges appropriate assistance for clients. Prepare and maintain monthly service reports. Sorts and distributes incoming mail.
• Coordinates and oversees client's involvement in outside activities such as support group meetings, church services, and appropriate special events.
• Provides assistance to the Program Coordinator, clinical staff, or vocational supervisors including oversight of client crews, specific operations or functions, or special projects.
• Provides special administrative support to the Program Coordinator that may include: client database management, interfacing with IT regarding computer or network issues, and other special administration projects.
• Participate in various staff meetings that may include prayer, may engage in religious activities as part of the work day.
• Perform other duties as assigned by the Program Coordinator as necessary to carry out the responsibilities of the position.

Skills

Communication

Organization

Interpersonal skills

Typing

Report writing

MS Office

Crisis intervention

Time management

Education

HS Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint)

Job description

The Salvation Army USA Western Territory is seeking an overnight, full-time Shelter Services Assistant in Phoenix, AZ. The role supports intake, housing referrals, and emergency services for clients, requiring compassion, reliability and strong organizational skills.

Qualifications include HS diploma or GED, 6 months to 1 year of related experience, and proficiency with MS Office. Bilingual (English/Spanish) desirable; fingerprint clearance required.