Overnight Houseperson

Virgin Hotels Dallas; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking hotel where your role as an Overnight Houseperson is crucial in maintaining high cleanliness standards. This position is perfect for those who take pride in their work and enjoy being part of a collaborative team. You'll be responsible for ensuring guest areas are spotless, assisting with linens, and engaging with guests to enhance their experience. With a focus on teamwork and a commitment to service, this role offers a unique opportunity to contribute to memorable guest experiences while having fun at work.

Qualifications

• Must maintain high standards of cleanliness in various areas.
• Ability to communicate and coordinate effectively with teammates.

Responsibilities

• Maintain cleanliness in guest hallways, vending areas, and service landings.
• Assist room attendants and handle guest requests as assigned.

Skills

Ability to scrub and scour different surfaces

Willingness to work as part of a team

Knowledge of proper cleaning chemicals

Water and chemical conservation skills

Physical ability to bend, stoop, reach, wipe

Ability to lift up to 25 pounds

Ability to push up to 100 pounds

Tools

Cleaning chemicals

Designated cleaning tools

Job description

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Base pay range

$23.93/yr - $23.93/yr

Who We Are

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your Purpose

If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells and the service elevator. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and “go the extra mile” service. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants with their linens, towels, etc. in cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty

Responsibilities

• Maintains the standard of cleanliness for the guest hallways, vending areas, service landings, stairwells and the service elevator
• Removes dirty linen and garbage from room attendants carts
• Turns mattresses according to the rotation schedule
• Handles guest requests as assigned
• Assists the Public Area Attendant as necessary
• Reports to designated shift in assigned attire
• Performs duties within the allotted time
• Uses only designated cleaning chemicals and tools
• Reports any guest or safety issues to a manager or supervisor
• Keeps guest information confidential and secure
• Responsible for all assigned keys and complies with key policies
• Follows security policies of the hotel
• Restocks supplies as needed
• Completes manager’s requests reasonably

Qualities and Skills

• Ability to scrub and scour different surfaces with appropriate tools
• Willingness to work as part of a team
• Knowledge of proper cleaning chemicals
• Water and chemical conservation skills
• Physical ability to bend, stoop, reach, wipe
• Ability to lift up to 25 pounds and push up to 100 pounds

Background Requirements

• Legal and unrestricted ability to work in the United States
• Flexible work schedule