Overnight Guest Services Agent - Hilton Columbus Downtown

Hilton Global in; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Hilton Columbus Downtown recherche un Overnight Guest Services Agent pour rejoindre son équipe primée. Ce rôle implique d'accueillir les clients, de traiter les enregistrements et de garantir un service exceptionnel. Des avantages tels que des réductions de voyage et des repas sont offerts dès le premier jour.

Benefits

Réductions de voyage dans le monde entier

Repas gratuits ou pass de bus à prix réduit

Congés payés dès le premier jour

Qualifications

• Passion pour offrir des expériences client exceptionnelles.
• Capacité à traiter les plaintes et à trouver des solutions.

Responsibilities

• Accueillir et enregistrer les clients, traiter les paiements.
• Utiliser des techniques de vente incitative pour promouvoir les services.

Skills

Hospitality

Customer Focus

Adaptability

Dependability

Job description

Overnight Guest Services Agent - Hilton Columbus Downtown (Finance)

Nestled in the heart of the Short North Arts District and connected to the Greater Columbus Convention Center, our hotel features two towers with 1,000 guest rooms, 75,000 square feet of event space, and several unique dining options.

The Front Office Team at Hilton Columbus Downtown is seeking a dedicated Overnight Guest Services Agent (Full Time) to join our award-winning property. Bring your talents to a creative, dynamic environment alongside teammates passionate about hospitality!

We offer excellent benefits including worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting from day one, and more!

What will I be doing?

As a Guest Services Agent, your responsibilities include greeting and registering guests, checking guests out, and ensuring exceptional service and financial profitability. Key duties include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or accompanying them with bell staff.
• Assisting guests with check-out, ensuring accurate billing, processing payments via point-of-sale system, handling cash, credit, and foreign currency, and managing gift certificates and cards.
• Demonstrating thorough knowledge of hotel offerings, local area, and answering guest inquiries confidently.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest requests and resolving issues effectively.
• Handling guest complaints, conducting research, and negotiating solutions for satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Founded in 1919, Hilton leads the hospitality industry through innovation, quality, and success. We value:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we seek attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton, a global leader in hospitality, offers a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided excellent service, amenities, and value to travelers. Our vision "to fill the earth with the light and warmth of hospitality" unites us in creating remarkable experiences worldwide. Our Team Members are at the heart of this mission!