Overnight Guest Service Agent (Part-Time) - Grand Wailea, A Waldorf Astoria Resort

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

Grand Wailea, a Waldorf Astoria Resort, is seeking a motivated Overnight Guest Service Agent to provide exceptional service to guests. The role includes managing check-ins, addressing guest needs, and promoting hotel amenities within a vibrant team environment. Join Hilton and become part of a respected name in hospitality that values quality, integrity, and teamwork.

Benefits

DailyPay access

Medical Insurance Coverage

Best-in-Class Paid Time Off

Go Hilton travel program

Debt-Free Education

401K plan with company match

Employee stock purchase program

Qualifications

• Demonstrates hospitality and customer service skills.
• Ability to work in a team-oriented environment.
• Displays integrity and leadership qualities.

Responsibilities

• Greets and registers guests at check-in.
• Handles guest inquiries and resolves challenges.
• Promotes hotel services and completes registration process.

Skills

Customer Focus

Teamwork

Hospitality

Job description

Job Description - Overnight Guest Service Agent (Part-Time) - Grand Wailea, A Waldorf Astoria Resort (HOT0BNDV)

Job Description

Overnight Guest Service Agent (Part-Time) - Grand Wailea, A Waldorf Astoria Resort (

Job Number:

HOT0BNDV )

Work Locations

Work Locations

: Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a OvernightGuest Service Agentto join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

Classification:Part-Time

Shift: Overnight– must be available to weekdays, weekends, and holidays.

Pay Rate:The pay rate for this role is $30.51 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon the classification and union status of the position.

Schedule

Schedule

: Full-time

Brand : Waldorf Astoria Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office