Guest Service Agent (Part-Time) - Grand Wailea, A Waldorf Astoria Resort

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

A luxurious Waldorf Astoria Resort is seeking a part-time Guest Service Agent to enhance guest experiences. This role involves assisting with check-ins, responding to inquiries, and providing direction for local attractions. Join our esteemed team to deliver exceptional customer service in a vibrant, collaborative work environment.

Benefits

Medical Insurance Coverage for Team Members and families

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: discounted travel

401K plan with company match

Career growth and development opportunities

Qualifications

• Demonstrates hospitality and teamwork skills.
• Maintains positive working relationships with team members.
• Responds to guest inquiries efficiently.

Responsibilities

• Check in and check out guests.
• Assist guests with inquiries and provide information.
• Maintain knowledge of hotel services and local attractions.

Skills

Customer Focus

Teamwork

Integrity

Job description

Job Description - Guest Service Agent (Part-Time) - Grand Wailea, A Waldorf Astoria Resort (HOT0BNZJ)

Job Description

Guest Service Agent (Part-Time) - Grand Wailea, A Waldorf Astoria Resort (

Job Number:

HOT0BNZJ )

Work Locations

Work Locations

: Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for aGuest Service Agentto join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

As a Guest Service Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Classification:Part-Time

Shift: Various – must be available to work weekdays, weekends, and holidays. Relief Overnight as needed

Pay Rate:The pay rate for this role is $29.51 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon the classification and union status of the position.

Schedule

Schedule

: Part-time

Brand : Waldorf Astoria Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office