Overnight Guest Service Agent - FT -The Equestrian Hotel

Columbus Hospitality, Llc; Ocala (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a dynamic front desk team as an Overnight Guest Service Agent at a leading hotel. This role involves managing night operations, ensuring guest satisfaction, and handling accounting tasks. Ideal candidates will possess strong communication and organizational skills, and a high school diploma is required. Enjoy a supportive work environment focused on work/life balance and personal development.

Qualifications

• Proficiency in English (reading and writing).
• Ability to work under pressure.
• Ability to work independently.

Responsibilities

• Provide outstanding guest satisfaction through efficient check-in/out procedures.
• Handle incoming calls and provide information about hotel services.
• Complete Night Audit procedures and distribute reports.

Skills

Communication

Organizational Skills

Conflict Management

Attention to Detail

Education

High School diploma or equivalent

Job description

Opportunity at The World Equestrian Center: Overnight Guest Service Agent

Join our dynamic front desk team as an Overnight Guest Service Agent. This role involves running close of day programs for the hotel's accounting department, organizing and verifying daily activity, correcting discrepancies, posting accounts, and distributing reports. The shift is from 11:00 pm to 7:00 am.

Primary Responsibilities:

• Provide outstanding guest satisfaction through efficient check-in/out procedures and reviewing charges with guests.
• Handle incoming calls professionally, providing information about hotel services and amenities.
• Produce reports, handle cash transactions, and process credit card transactions.
• Verify room rates, complete Night Audit procedures, and distribute reports.
• Assist security, handle incidents, and respond to guest requests during overnight hours.
• Maintain communication with the accounting department and assist with accounting requests.
• Ensure cleanliness and organization of the front desk area and maintain supplies.
• Promote hotel promotions, events, and services to guests.
• Assist with room control, reservations, and paperwork to support hotel operations.
• Perform other duties as assigned by management.

This description is not exhaustive; associates may be asked to perform other related duties. This document does not constitute a contract.

Physical Requirements:

Standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling may be required. Reasonable accommodations are available for individuals with disabilities.

Qualifications:

• Proficiency in English (reading and writing).
• Warm, friendly communication skills.
• Good organizational skills and conflict management.
• Ability to work under pressure.
• High School diploma or equivalent.
• Ability to work independently and complete tasks with attention to detail.

The World Equestrian Center, managed by Columbus Hospitality Management, values quality service and guest experiences. We support our team’s work/life balance and offer development opportunities. We are a Drug-Free Workplace and EOE. All applicants must submit to a background check prior to employment.