Overnight Guest Experience & Night Audit Agent

Hampton Inn Bozeman Yellowstone Int'l Airport; Belgrade (MT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Health/Dental/Vision & Life Insurance

Paid Time Off & Paid Parental Leave

Growth & Career Advancement

Travel Perks & Discounts

Earned Wage Access (DailyPay)

Job summary

O'Reilly Hospitality Management LLC Belgrade, MT is seeking an Overnight Guest Experience & Night Audit Agent to provide warm guest service overnight, handle check-in/out, and balance nightly revenues with accuracy.

Responsibilities include auditing, front desk duties, and maintaining guest records while ensuring safety and brand standards are met. Growth opportunities exist within OHM's hotel portfolio.

Qualifications

• High school diploma or GED preferred.
• 2+ years of hospitality customer service experience preferred.
• Previous hotel front desk or night audit experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Provides warm, welcoming guest service during overnight shift.
• Assists with check-in/check-out, reservations, and guest requests.
• Balances nightly financial transactions and performs audits.
• Maintains accurate guest accounts and front desk records.
• Speaks with guests to resolve concerns and issues as needed.

Skills

Leadership

Guest service

Communication

Multitasking

PMS software

Microsoft Word/Excel

Education

High school diploma

Front desk experience helpful

Tools

PMS software

Job description

Overnight Guest Experience & Night Audit Agent

O'Reilly Hospitality Management LLC Belgrade, Montana, United States

About this position

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!


• Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental LeaveGrowth Potential and Career AdvancementHotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Be the Face of Hospitality After Dark!

Now Hiring For: Overnight Guest Experience & Night Audit Agent
Location: Hampton Inn & Suites Bozeman Yellowstone Int'l Airport

Essential Responsibilities:

• Provides warm, welcoming, and professional guest service throughout the overnight shift, creating exceptional guest experiences in accordance with OHM and brand standards.


• Serves as a primary point of contact for overnight guests, assisting with check-in, check-out, reservations, room assignments, guest requests, and general hotel information.


• Responds promptly and professionally to guests’ questions, concerns, and service issues, taking appropriate action to resolve or elevate concerns as needed.


• Performs the nightly audit and accurately balances and reconciles hotel financial transactions, including room charges, payments, adjustments, and other applicable revenue.


• Audits daily room rates, charges, postings, guest accounts, and financial transactions to identify and correct discrepancies.


• Processes cash and credit card transactions, balances cash drawers, maintains appropriate cash controls, and prepares deposits in accordance with company procedures.


• Prepares, reviews, and distributes required daily audit, financial, operational, and management reports.


• Completes all required Night Audit procedures and ensures the hotel’s systems and records are accurately closed and prepared for the next business day.


• Maintains accurate guest accounts, billing records, reservations, and other front office documentation.


• Monitors property activity during overnight hours and follows the established safety, security, emergency, and incident-reporting procedures to help maintain a safe environment for guests and team members.


• Maintains awareness of hotel occupancy, arrivals, departures, room status, special requests, events, and other information necessary to effectively support overnight operations.


• Receives and properly processes guest wake-up call requests and other overnight guest service needs.


• Maintains the front desk, lobby, and surrounding guest areas in a clean, organized, and welcoming condition.


• Communicates important guest information, maintenance concerns, incidents, discrepancies, and outstanding issues to the appropriate team members and leadership.


• Prepares the Front Office for the morning shift by completing required reports, organizing materials, resetting systems, and ensuring a smooth transition to daytime operations.


• Serves as a Guest Service Representative and provides appropriate supervisor on duty support during overnight hours, within the scope of the position and established hotel procedures.


• Protects the confidentiality and security of guest, team member, financial, and company information.


• Follows all OHM policies, procedures, safety requirements, and applicable hotel and brand standards.


• Attends and actively participates in required team member meetings, training, and cross-training programs.


• Reports to work as scheduled, on time, and in appropriate uniform and professional appearance in accordance with company policy.


• Works cooperatively with team members and other departments to support seamless hotel operations and exceptional guest service.


• Performs other duties as assigned by hotel leadership.


• Embraces O’Reach, Green Team, OXH Experience, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.


• The ability to spot and resolve problems efficiently.


• Excellent verbal and written communication skills.


• The ability to deliver results.


• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.


• The ability to multitask and prioritize.


• Experience with relevant brand-specific PMS.


• Have computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High school diploma or GED is preferred.


• Previous hotel, front desk, guest service, cash-handling, or Night Audit experience preferred.


• 2+ years of hospitality customer service experience is preferred but not required.

Hours:

• Due to the nature of the hospitality business, this position requires availability to work overnight shifts, including weekends and holidays.


• Schedules may vary based on business needs and hotel operations.


• Must be available to work independently during overnight hours and remain attentive and responsive throughout the shift.

Physical Requirements and Work Environment:

• Work is primarily performed indoors in a hotel front office and guest-service environment during overnight hours.


• Standing for long periods of time and walking throughout the shift.


• Frequently uses a computer, telephone, calculator, and other office equipment.


• May occasionally lift, carry, push, or pull items weighing up to 25 pounds.


• May be required to bend, stoop, reach, and move throughout the front office, lobby, and other areas of the property.


• Must be able to respond appropriately to emergency situations and follow established safety and security procedures.


• Work environment may include exposure to varying noise levels, lighting, temperatures, and activity associated with a 24-hour hotel operation.


• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.