Overnight Guest Experience Auditor

Amara Cay Resort, LLC; Islamorada (FL); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental & Vision coverage

Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Résumé du poste

Amara Cay Resort, LLC in Islamorada, FL is seeking a Night Auditor to ensure smooth hotel operations during the night. The role includes front desk tasks, handling guest check-ins/outs, and maintaining accurate records.

You will conduct nightly audits, assist guests with inquiries, and collaborate with other departments to uphold safety, security, and exceptional service in a tropical oceanfront setting. Candidates should have cash handling experience, a high school diploma, and the ability to

Qualifications

• Prior cash handling experience required.
• High school diploma or equivalent required.
• 1-2 years of experience as a Night Auditor or in a similar role preferred.
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Read, write and speak English fluently.
• Ability to work independently with minimal supervision.
• Strong computer skills.
• Ability to work flexible hours including overnights, weekends, and holidays.

Responsabilités

• Perform front desk duties such as guest check-ins and check-outs during the night shift
• Process guest payments and maintain accurate records
• Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
• Assist guests with inquiries, requests, and any issues during the night
• Ensure the safety and security of the hotel premises during overnight hours
• Provide exceptional customer service and create a welcoming atmosphere for guests
• Collaborate with other departments to address guest needs and ensure a seamless guest experience

Connaissances

Cash handling

Attention to detail

Communication

English fluency

Independence

Computer skills

Overnight/weekend flexibility

Formation

High school diploma or equivalent

Description du poste

Amara Cay Resort, LLC in Islamorada, FL is seeking a Night Auditor to ensure smooth hotel operations during the night. The role includes front desk tasks, handling guest check-ins/outs, and maintaining accurate records.

You will conduct nightly audits, assist guests with inquiries, and collaborate with other departments to uphold safety, security, and exceptional service in a tropical oceanfront setting. Candidates should have cash handling experience, a high school diploma, and the ability to