Overnight Grocery Clerk

Kroger Rochester Hills; Clarkston (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated Overnight Grocery Clerk to enhance customer experiences through exceptional service and product knowledge. In this role, you will create a welcoming environment, assist customers with their grocery needs, and uphold safety and quality standards. Your contributions will directly impact sales and customer satisfaction, making this position vital to the success of the grocery department. Join a team that values respect, integrity, and diversity, and be part of a culture that prioritizes customer care and teamwork. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is for you.

Qualifications

• Strong customer service skills and ability to create a welcoming environment.
• Knowledge of grocery products and safety regulations.

Responsibilities

• Promote trust and respect among associates and customers.
• Ensure product quality and adherence to food safety guidelines.
• Maintain a clean and organized department.

Skills

Customer Service

Product Knowledge

Safety Compliance

Inventory Management

Education

High School Diploma or equivalent

Job description

Position Title: Overnight Grocery Clerk
Department: Grocery

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

1. Promote trust and respect among associates.
2. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
4. Offer product samples to help customers discover new items or products they inquire about.
5. Inform customers of grocery specials.
6. Provide customers with fresh products that they have ordered.
7. Recommend grocery items to customers to ensure they get the products they want and need.
8. Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
9. Label, stock, and inventory department merchandise.
10. Report product ordering/shipping discrepancies to the department manager.
11. Display a positive attitude.
12. Stay current with present, future, seasonal, and special ads.
13. Adhere to all food safety regulations and guidelines.
14. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
15. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
16. Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
17. Notify management of customer or employee accidents.
18. Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud.
19. Must be able to perform the essential functions of this position with or without reasonable accommodation.