Overnight Grocery Clerk

Kroger Prescription Plans, Inc.; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-focused role. This position emphasizes creating a welcoming atmosphere and providing exceptional service to customers. You'll assist in maintaining product quality, adhering to safety standards, and supporting the department's sales goals. If you're passionate about delivering great customer experiences and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values respect, integrity, and inclusion while making a positive impact on the community.

Qualifications

• Strong communication skills and ability to manage stress effectively.
• Basic math knowledge for handling transactions.

Responsibilities

• Create a welcoming environment for customers and assist with product inquiries.
• Ensure product quality and maintain safety regulations.
• Support department manager in achieving sales and profit goals.

Skills

Effective communication skills

Ability to handle stressful situations

Basic math skills

Job description

Job Description:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities:

1. Promote trust and respect among associates.
2. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
4. Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
5. Check product quality to ensure freshness; review sell by dates and take appropriate action.
6. Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
7. Report product ordering/shipping discrepancies to the department manager.
8. Display a positive attitude.
9. Stay current with present, future, seasonal and special ads.
10. Adhere to all food safety regulations and guidelines.
11. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
12. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
13. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
14. Notify management of customer or employee accidents.
15. Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
16. Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications:

Minimum:

1. Ability to handle stressful situations.
2. Knowledge of basic math (counting, addition, and subtraction).
3. Effective communication skills.

Desired:

1. Any retail experience.
2. Second language (speaking, reading and/or writing).