Overnight Front Office Manager

Omni Hotels & Resorts; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Night Manager to lead the overnight team in a luxury hotel environment. This role involves overseeing front desk operations, ensuring financial accuracy, and delivering exceptional guest experiences. The ideal candidate will possess strong leadership and communication skills, with a passion for hospitality. Join a dynamic team that values respect, gratitude, and empowerment, and enjoy comprehensive training and development opportunities. If you thrive in a fast-paced environment and are dedicated to excellence, this is the perfect opportunity for you.

Benefits

Free Downtown Parking

Daily complimentary hot meals

Medical, Dental, Vision coverage

401(K) Match

Tuition Reimbursement

Pet Insurance

Paid Time Off

Exclusive travel discounts

Leadership programs

Work/life balance support

Qualifications

• Previous luxury hotel experience in a supervisory or management role.
• Deep understanding of night audit and financial reconciliation.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Oversee night-time front desk and audit functions.
• Engage proactively with guests to provide exceptional service.
• Conduct nightly inspections to ensure cleanliness and safety.

Skills

Problem-solving skills

Leadership skills

Communication skills

Customer service orientation

Attention to detail

Organizational skills

Education

Bachelor’s degree in hospitality

Tools

Opera

PMS

Synergy

ALICE

Microsoft Office

Job description

Overview

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is within walking distance from the 6th Street Entertainment District. Omni is a luxury hotel with a prime location in downtown, near the Austin Convention Center and the Texas State Capitol. Our associates enjoy a dynamic work environment, comprehensive training, and opportunities for internal promotion. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about service, this may be the perfect opportunity for you.

Job Description

We are seeking a Night Manager to oversee all night-time front desk and audit functions, ensure computer systems are maintained, and verify all financial transactions for the day. The role involves working closely with the Director of Front Office Operations to maximize efficiency.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Daily complimentary hot meals in the associate cafeteria
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, Short & Long Term Disability
• 401(K) Match, Pre-Tax Health Savings Account, Flexible Spending Accounts
• Exclusive travel discounts on hotel stays, food & beverage, and more
• Additional perks such as Tuition Reimbursement, Adoption Assistance, Pet Insurance, Legal Services, Paid Time Off, and Friends & Family discounts
• Development opportunities including discounted E-Cornell courses, leadership programs, diversity initiatives, and work/life balance support

Responsibilities

1. Act as the primary manager-on-duty during overnight hours, providing leadership across departments.
2. Support and guide the overnight team, fostering accountability and collaboration.
3. Assign tasks to maximize shift efficiency and meet operational needs.
4. Communicate overnight updates and issues to the morning team and management.
5. Engage proactively with guests to provide exceptional service.
6. Conduct nightly inspections to ensure cleanliness, safety, and luxury standards.
7. Participate in management meetings, sharing insights to improve hotel performance.
8. Report maintenance, housekeeping, or guest service issues requiring follow-up.
9. Supervise overnight hotel operations ensuring a secure environment.
10. Lead and motivate the overnight team, conducting performance reviews and coaching.
11. Train staff on luxury guest service standards.
12. Maintain accurate records of attendance, performance, and incidents.
13. Manage front desk operations including check-ins, check-outs, and guest inquiries.
14. Ensure compliance with safety, cleanliness, and brand standards in public areas.
15. Perform nightly audits, reconcile accounts, and verify transactions.
16. Prepare end-of-day reports for leadership.
17. Address billing discrepancies and resolve guest complaints professionally.
18. Handle escalations and emergency situations per hotel procedures.
19. Coordinate with departments to meet guest needs, including special arrangements for VIPs.
20. Oversee security protocols to protect guests, staff, and property.
21. Ensure all policies, laws, and standards are followed.
22. Maintain communication with department managers, especially with Night Audit.
23. Ensure all systems (Opera, Synergy, ALICE) are maintained and troubleshoot issues.
24. Complete weekly inventory and rate discrepancy reports.
25. Balance house accounts and investigate discrepancies.
26. Process billing adjustments and refunds as needed.
27. Adhere to financial policies to prevent loss and fraud.
28. Manage arrivals for the next day, including VIPs and special requests.
29. Prepare group information sheets and manage check-out processes.
30. Perform daily credit checks.
31. Follow all front office controls and responsibilities.
32. Train staff on marketing programs and ensure benefits are provided to select guests.
33. Assist with any other tasks assigned by the Directors of Front Office and Rooms.

Qualifications

• Strong problem-solving skills and the ability to remain calm under pressure.
• Previous luxury hotel experience in a supervisory or management role.
• Excellent leadership and communication skills.
• Deep understanding of night audit, financial reconciliation, and hotel operations.
• Passion for delivering luxury experiences and exceeding guest expectations.
• Flexible schedule including nights, weekends, and holidays.
• Ability to stand for entire shift.
• Customer service orientation, multitasking, attention to detail, and organizational skills.
• Bachelor’s degree in hospitality or equivalent work experience.
• Proficiency in hotel management systems (Opera, PMS, Synergy, ALICE) and Microsoft Office.
• Multilingual skills are a plus.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with applications, contact [e-mail].