Overnight Front Office Leader — Luxury Resort

Socket.dev; Wailea (HI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP program

Paid parental leave

Caregiver support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security

Job summary

The Waldorf Astoria Resort in Maui, Grand Wailea, is seeking a Front Office Overnight Manager to join the Leadership team. This role is pivotal in delivering the light and warmth of hospitality for every guest.

In this night-shift leadership position, you’ll oversee nightly front office operations, mentor colleagues, drive guest satisfaction, and collaborate on revenue initiatives to maximize occupancy and service excellence.

Qualifications

• Experience in hotel front office management or similar leadership role.
• Strong guest service mindset and operational know-how.
• Ability to coach and develop a hospitality team.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Guest service leadership

Front office

Team supervision

Job description

The Waldorf Astoria Resort in Maui, Grand Wailea, is seeking a Front Office Overnight Manager to join the Leadership team. This role is pivotal in delivering the light and warmth of hospitality for every guest.

In this night-shift leadership position, you’ll oversee nightly front office operations, mentor colleagues, drive guest satisfaction, and collaborate on revenue initiatives to maximize occupancy and service excellence.