Overnight Front Desk Supervisor

Four Seasons Hotel and Resorts Gruppe; Denver (CO); On-site; Full time

Job summary

Four Seasons Hotel Denver is seeking an Overnight Front Desk Supervisor who will be responsible for the overall management of the Front Desk operations during overnight shifts. The role requires strong communication skills, adaptability, and a commitment to guest satisfaction within a luxurious environment. Candidates should possess a college degree in hotel management or equivalent experience and have prior supervisory experience in hotel operations. Opportunities for growth and employee benefits, including paid time off and discounts on stays at Four Seasons worldwide, are part of this role.

Benefits

Paid Time Off

Discounted RTD Flex Pass

401k participation with matching

Complimentary stays at Four Seasons worldwide

Free employee meals

Complimentary dry cleaning of uniforms

Qualifications

• Experience in hotel operations required.
• Good command of the English language.
• Legal work authorization in the United States.

Responsibilities

• Plan, organize, control and direct work during overnight shifts.
• Select, train, evaluate, lead, and motivate Front Desk employees.
• Ensure guest satisfaction and cultural standards are met.

Skills

Communication

Teamwork

Adaptability

Education

College degree in hotel/restaurant management or equivalent experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Four Seasons Hotel Denver is seeking an Overnight Front Desk Supervisor with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork.

Located in the heart of Denver’s theatre district the Hotel offers 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa. Four Seasons Hotel Denver is honored to be recognized AAA Five Diamond since 2015 and to be a Michelin Key Hotel.

Responsibilities

Plan, organize, control and direct the work of employees of the Front Desk during the overnight shift while ensuring guest satisfaction. Select, train, evaluate, lead, motivate, and coach all employees in the Front Desk to ensure that established cultural and core standards are met. This role has direct contact with guests and as such good communication skills are a necessity. This position does require an applicant with a flexible schedule, ability to legally drive a vehicle, able to work overnight shifts, weekends, and holidays.

Preferred Qualifications and Skills

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required

• One to two years previous experience in a line, supervisory or assistant manager position in hotel operations

• Good command of the English language

• Successful candidate must possess legal work authorization in the United States

What to Expect:

• Hourly pay $ 25.24 + $1 ON Premimum

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Paid Time Off and Holiday pay

• Discounted RTD Flex Pass for employees

• 401k participation with a company matching program

• Complimentary stays at Four Seasons worldwide (subject to availability)

• Free employee meals prepared by the culinary team

• Complimentary dry cleaning of employee uniforms

Anticipated to hire someone by July 7th, 2025

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf