Overnight Front Desk Supervisor

Four Seasons; Chicago (IL); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

Paid Time Off & Holidays

Employee meals

Uniform dry cleaning

Job summary

Four Seasons Hotel Chicago is seeking an Overnight Front Desk Supervisor to lead the overnight desk team and ensure exceptional guest service.

The role requires strong supervisory skills, a keen attention to detail, and the ability to multitask while upholding the brand's luxury standards. Candidates should have at least two years in a luxury hotel environment and are expected to work varied shifts, including holidays.

Qualifications

• Two years luxury hotel experience.
• Strong supervisory, decision making, and problem-solving skills.
• Excellent command of English; additional language helpful.

Responsibilities

• Supervises overnight Front Desk shift.
• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Works closely with staff from all departments to assure standards are met.
• Responds to guest requests with personalized recommendations while complying with Four Seasons policies.

Skills

Exceptional communication

Strong supervisory abilities

Education

Hospitality-related education

Tools

Opera Property Management System

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

We invite you to apply to join our team at the Four Seasons Hotel Chicago team as an Overnight Front Desk Supervisor!

The Overnight Front Desk Supervisor is an essential member of the Rooms division team which is dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Essential Functions

• Supervises overnight shift at the Front Desk
• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
• Works closely with the staff from all departments to assure that standards are being met
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Preferred Qualifications And Skills

• Two-years luxury hotel experience.
• Strong supervisory skills including decision making, communication, deductive reasoning and problem solving.
• Exceptional communication skills and command of English language.
• Additional language preferred but not required.
• Completion of Post-Secondary Education in Hospitality or related field.
• Strong Customer Service, Multi-tasking, and Communication Skills.
• Knowledge of Opera Property Management System.
• Responsive to constructive feedback from hotel leadership.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Candidates must have valid work authorization for the U.S.

Benefits Of Working At Four Seasons

• Compensation: $28.67 - 30.17 per hour
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts

• Instagram: @FSChicago
• Twitter: @FSChicago
• Facebook: https://www.facebook.com/FourSeasonsHotelChicago/
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
• Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal