Housekeeping Team Lead

Four Seasons Hotels and Resorts; Chicago (IL); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid Time Off & Holiday Pay

401(k) with employer matching

Employee dining & dry cleaning

Job summary

Four Seasons Hotel Chicago is seeking a Housekeeping Team Lead to ensure exceptional guest experiences through meticulous cleaning and leadership of the housekeeping team. You will train staff, monitor progress, and guarantee standards are met while coordinating duties across the floor and responding to guest requests.

The role emphasizes attention to detail, strong communication, and a passion for luxury service within a fast-paced, high-end hotel environment.

Qualifications

• Must be fluent in English, both spoken and written.
• Ability to operate various electronic systems.
• Attention to detail and problem-solving skills.
• Service passion for luxury hospitality.
• Assist with responsibilities in absences or high volume periods.

Responsibilities

• Inspects the work of Room Attendants and House Attendants; trains and coaches staff.
• Monitors daily progress and inspects rooms to ensure standards; coordinates work orders.
• Inspects VIP and Special Attention rooms to fulfill all requests and amenities.
• Responds to guest requests on the floor, such as extra pillows or blankets.
• Keeps linen rooms tidy and ensures equipment is clean and in good order.

Skills

Fluent English

Electronic systems knowledge

Attention to detail

Hospitality service mindset

Guest service orientation

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Readers Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role

The Housekeeping Team Lead role is an essential member of the housekeeping team which is dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

What you will do

• Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches the staff


• Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold.


• Inspect all VIP and Special Attention rooms very carefully ensuring that all special requests and amenities are completed.


• Receive and complete all guest requests when on the floors, i.e. extra pillow, blankets.


• To keep linen rooms, tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.

What you bring

• Candidate must be fluent in English, both verbal and written.


• Knowledge and ability to operate various electronic systems.


• Service Passion for Luxury Hospitality


• Requires attention to detail and problem-solvingskills.


• Assists with responsibilities and duties in the absences or heavy volume in the areas of Guestroom Attendant, Lobby Attendant, Desk Attendant and House Attendant.

What we offer:

• Compensation: $28.85 - $30.35 per hour


• Competitive benefits (Medical, Dental, Vision)


• Paid Time Off & Holiday Pay


• 401(k) Retirement Plan including Employer Matching Program


• Energizing Employee Culture where you are encouraged to be your true self!


• Comprehensive learning and development programs to help you elevate your craft.


• Inclusive and diverse employee engagement & recognition events all year-round.


• Exclusive discount and travel programs with Four Seasons


• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals


• And so much more!

Schedule & Hours:

• Full Time


• Flexibility to work early mornings, evenings, weekends, and holidays.

Candidates must have valid work authorization for the U.S.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal