Overnight Front Desk - Night Auditor

Kana Hotel Group; Louisville (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

Kana Hotel Group is seeking a friendly front desk team member to greet guests, handle inquiries, and maintain a welcoming lobby environment. You will process check-ins, assist with breakfast setup, and support housekeeping with room status updates.

Ideal candidates bring strong customer service skills, cash handling experience, and good attention to detail, with a passion for hospitality and guest satisfaction. This role is on-site and offers opportunities for growth within the company.

Qualifications

• High School diploma or GED required.
• Customer service experience is required.
• Attention to detail and being organized are essential.
• Experience handling cash and credit card transactions is required.
• Familiarity with hotel layout and amenities is a plus.

Responsibilities

• Maintain all areas of the front desk, keeping them clean and organized.
• Respond promptly to guest inquiries or complaints.
• Greet guests warmly and provide a welcoming experience.
• Assist in maintaining a clean and inviting environment.
• Complete daily checklist and resolve billing issues.
• Ensure rooms are marked dirty in the system for housekeeping.

Skills

Customer service

Attention to detail

Organized

Cash handling

Guest communication

Education

High School diploma / GED

Tools

Cash handling

Credit card processing

Billing software

Job description

Primary Responsibilities

• Maintain all areas of the front desk; clean and organized
• Responds promptly to any guest inquiries or complaints
• Take the initiative to greet guests in a friendly and warm manner
• Assists in maintaining a clean and welcoming environment
• Complete daily checklist ensuring that all billing issues are resolved
• Ensure that rooms are listed in the computer as dirty in order for housekeeping to clean
• Assist in setting up breakfast daily
• Explain various hotel amenities such as free breakfast, fitness center, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Document and pass along whenever a complaint is reported
• Other duties as assigned

Education / Experience

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.