Night Auditor

Kana Hotel Group; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay

Vacation time

Sick time

Holiday pay

Bonus opportunities

Employee discounts

Disability insurance

Life insurance

Job summary

Kana Hotel Group is seeking a dedicated team member to enhance guest service at our Atlanta location. The position involves reviewing arrivals, explaining hotel amenities, and responding to guest inquiries.

Applicants should have a High School diploma/GED and prior customer service experience. Join us to grow your career in hospitality with a supportive team that values quality service.

Qualifications

• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.

Responsibilities

• Review all guaranteed arrivals and verify credit card validity.
• Explain hotel amenities to guests.
• Respond to guest inquiries and complaints.
• Maintain organized front desk areas.

Skills

Customer service skills

Attention to detail

Organizational skills

Education

High School diploma/GED

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Benefits

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
• Ensure that rooms (day use) are listed in the computer as dirty so that housekeeping can clean.
• Explain and provide any promotional items to each guest checking in.
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
• Document any new commercial customer checking in so that a new account can possibly be opened.
• Inquire why rooms are blocked and ask maintenance to fix the problem to unblock.
• Ensure rollaway beds and cribs are where they are shown on the computer.
• Respond promptly to any guest inquiries or complaints.
• Offer alternate solutions if a guest demand cannot be met.
• Cover other areas of the hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk; clean and organized.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Education/Experience

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use of math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.