Overnight Front Desk Clerk

DelMonte Hotel Group; Chattanooga (TN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefits

Job summary

DelMonte Hotel Group in Chattanooga, TN is seeking a Night Auditor/Overnight Front Desk Clerk to greet guests, register rooms, post charges, and balance the PMS with reservations.

You will handle guest inquiries, assist with check-in/out, maintain lobby areas and reports, and support a friendly, professional guest experience. We offer comprehensive benefits and opportunities for development; this is a full-time overnight role.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and administrative tasks.

Responsibilities

• Greet and register guests, assign rooms, and post charges.
• Balance hotel PMS with reservations and handle daily reports.
• Provide guests with information about hours, services, and local area.
• Maintain lobby and front desk area and report maintenance issues.

Skills

Customer service

Communication skills

Organizational skills

Time management

Multi-tasking

Education

High school diploma or GED

Tools

Computer basics

Job description

Job Category: Rooms & Guest Service Operations

Requisition Number: NIGHT007816

Locations

Showing 1 location

Moxy Chattanooga
1220 King Street
Chattanooga, TN 37403, USA

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule

As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.