Overnight Front Desk Auditor — Guest Services & Audit

Turnberry Hotel Group of Miami, Ltd; Florida; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Great Place to Work Certified

Medical, Dental and Eye Care

401K Plans

Short- and Long-Term Disability

International Travel Perks

Weekly Pay

Free-Parking

Team Member Recognition Events

Job summary

The Courtyard by Marriott Miami Aventura Mall in Aventura, FL is seeking a Relief Night Auditor to assist with guest check-ins and balance nightly accounts while ensuring smooth front desk operations during overnight hours.

Turnberry Hotel Group of Miami, Ltd owns and operates the property, offering opportunities in a dynamic hospitality team. Flexibility to work nights and weekends, plus attention to detail and strong communication are essential for success in this role.

Qualifications

• 1 Year of prior Hotel Front Desk Experience preferred.
• Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays.
• Ability to multitask and handle stress in busy periods.
• The employee is required to stand, walk, for prolong periods of time.
• Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage.
• Must have good near and far vision, including ability read and interpret written instructions/directions.
• Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
• Ability to distinguish smells
• Duties mainly performed indoors
• Must be able to hear, moderate noise level

Responsibilities

• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
• Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
• Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
• Audit Front Desk and outlets work, reconcile, post any corrections to outlets.
• Separate the work accordingly and balance all work, using computer systems, i.e. Excel
• Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
• Print necessary reports; Close end of the day on all applicable computer systems
• Ensure that all rebates and house charges are properly logged
• Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports, edit, accept or cancel hotel reservations
• Handle hotel emergency situations following emergency guidelines
• Perform additional duties and projects as assigned

Skills

Hotel Front Desk Experience

Customer Service

Multitasking

Communication

Job description

The Courtyard by Marriott Miami Aventura Mall in Aventura, FL is seeking a Relief Night Auditor to assist with guest check-ins and balance nightly accounts while ensuring smooth front desk operations during overnight hours.

Turnberry Hotel Group of Miami, Ltd owns and operates the property, offering opportunities in a dynamic hospitality team. Flexibility to work nights and weekends, plus attention to detail and strong communication are essential for success in this role.