Overnight Front Desk at Gym | Free Black Card & 401K

Planet Fitness; Groton (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Company contribution towards health

Paid Time Off benefits

Free Black Card membership and fitness

Job summary

Planet Fitness in Groton, CT is seeking an Overnight Front Desk Associate to welcome and assist members, answer calls, process payments, and keep the club clean during a night shift.

Requires a High School Diploma or equivalent and at least 6 months in-person customer service (or 1 year fitness experience). This full-time role offers competitive hourly pay and benefits, including a 401K and free Black Card membership.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members' needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service with complete and accurate information.
• Resolve customer concerns using strong communication and problem‑solving skills.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail setting.
• Handle payments from customers and provide receipts and change.
• Demonstrate benefits of products and promotions to drive revenue.

Skills

Verbal communication

Written communication

Multitasking ability

Decision making

Initiative

Flexible schedule

Customer service

Team player

Energetic

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Groton, CT is seeking an Overnight Front Desk Associate to welcome and assist members, answer calls, process payments, and keep the club clean during a night shift.

Requires a High School Diploma or equivalent and at least 6 months in-person customer service (or 1 year fitness experience). This full-time role offers competitive hourly pay and benefits, including a 401K and free Black Card membership.