Overnight Front Desk Associate

Planet Fitness; Connecticut; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401K

Health benefits

Paid time off

Free Black Card

Job summary

Planet Fitness in Groton, CT is seeking an Overnight Front Desk Associate to welcome members, handle inquiries, process payments, and keep the club clean during night shifts.

Requirements include 18+ years old, High School Diploma or equivalent, and customer service experience (6 months in retail or 1 year fitness preferred). Training hours vary; hourly pay applies with benefits for full‑time staff.

Qualifications

• Must be 18+ years old or older.
• High School Diploma or equivalent.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and assist members in a confident, friendly manner.
• Respond promptly to member needs and provide accurate information.
• Handle payments and issue receipts.
• Promote benefits and promotions to customers.
• Maintain club cleanliness during shift.
• Provide excellent customer service in a fast-paced retail setting.

Skills

Verbal and written communication

Multitasking

Decision making

Self-motivation

Flexibility

Customer service

Team player

Willing to learn

Friendly

Energetic

Education

High School Diploma or Equival

Job description

Job Details
Job Location: Groton - Groton, CT 06340
Position Type: Full Time
Education Level: High School or Equivalent
Salary Range: $17.44 - $17.44 Hourly
Travel Percentage: Negligible
Job Shift: Overnight / Graveyard
Job Category: Customer Service

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday Overnight Hours based on club needs.
• Monday: 11:00pm - 5:00am
• Tuesday: 11:00pm - 5:00am
• Wednesday: 11:00pm - 5:00am
• Thursday: 11:00pm - 5:00am
• Friday: OFF
• Saturday: OFF
• Sunday: 11:30pm - 5:00am

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Team player: ability to work within a team where members depend on each other to get work done.
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
• Paid Time Off benefits (Applicable for Full Time positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer