Overnight Front Desk Associate

Planet Fitness; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits including Medical, DMC

Paid Time Off benefits

Free Black Card membership and fitness

Job summary

Planet Fitness Knoxville is seeking an Overnight Front Desk Associate to welcome members, manage check-ins, and handle simple payments. This full-time, overnight shift requires a high school diploma and strong customer service skills.

You will work in a fast-paced retail gym environment, maintain clean facilities, promote memberships and promotions, and provide friendly, accurate information on policies. Training is provided; benefits include 401K and health coverage.

Qualifications

• High school diploma or equivalent required.
• 6 months face-to-face customer service in retail or 1 year fitness experience preferred.
• 18 years old or older.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service with prompt, knowledgeable information.
• Resolve customer concerns with strong communication and problem solving.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Handle payments from customers, give change and receipts.
• Drive revenue by communicating benefits of products and promotions.
• Answer customers' questions about business procedures and policies clearly.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multi-tasking

Team player

Flexible schedule

Payment handling

Retail experience

Fitness industry experience

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Western Ave - Knoxville, TN 37921, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Negligible, Job Shift: Overnight / Graveyard, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours

Initial training hours may vary as well as when the needs of the facility change.

Weekday Overnight Hours based on club needs.

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Team player: ability to work within a team where members depend on each other to get work done.
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
• Paid Time Off benefits (Applicable for Full Time positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer