Overnight Front Desk Associate

Planet Fitness; City of Albany (NY); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Health benefits

Paid time off

Free Black Card membership

Exercise incentives

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to welcome members warmly, answer questions, and resolve issues with a friendly, professional approach. You will handle payments, promote benefits, and help maintain a clean club environment.

The role requires reliable availability for overnight shifts and a strong commitment to customer service. Training hours vary, and the position offers opportunities to develop in a fast-paced fitness retail setting.

Qualifications

• High school diploma or equivalent required.
• Six months face-to-face customer service experience in a retail environment or one-year fitness experience preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities with a solid work ethic.

Responsibilities

• Greet and assist members in a confident, professional, and friendly manner.
• Provide gracious and efficient telephone service with accurate information.
• Resolve customer concerns using strong problem-solving skills.
• Maintain club cleanliness during up to 50% of the shift.
• Handle payments, give change, and provide receipts.
• Promote products and promotions to drive revenue and membership benefits.
• Communicate policies clearly to customers in a friendly manner.
• Support a flexible rotating schedule and report availability to the Hiring Manager.

Skills

Communication skills

Multitasking

Initiative

Customer service

Team player

Flexibility

Education

High School Diploma or equivalent

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.Anticipate member's needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayHours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday Overnight Hours based on club needs.Monday: 11:00pm - 7:00amTuesday: 11:00pm - 7:00amWednesday: 11:00pm - 7:00amThursday: 11:00pm - 7:00amFriday: OFFSaturday: OFFSunday: 11:00pm - 7:00amSkillsExcellent verbal and written communication skillsAbility to manage multiple responsibilitiesSolid work ethic with strong decision-making & problem solving skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Team player: ability to work within a team where members depend on each other to get work done.Desire to learn, seek new challenges and take on additional responsibilitiesFriendly and Professional able to deal with customers when they are on-site while cleaning is being performedHard working, enthusiastic and energetic!Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum Qualifications18 years old or olderHigh School Diploma or EquivalentSix months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.BenefitsCompetitive Salary & 401K planCompany contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)Paid Time Off benefits (Applicable for Full Time positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer