Overnight Front Desk Agent | Hotel McCall

Columbia Hospitality; McCall (ID); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Hourly pay $20

Get Paid Daily

Paid Time Off & Holiday Pay

Medical, Dental, Vision, Disability,

401K

HSA/FSA Plans

Columbia Cares Volunteer Opportunities

Referral Bonus

Discounted Lodging, Dining, Spa, Golf,

Employee Assistance Program

Committee Participation Opportunities

Task Force Work Opportunities

Online Learning Platform

Third Party Perks

Job summary

Columbia Hospitality is seeking a Full-Time Overnight Front Desk Agent for Hotel McCall in Idaho. You’ll manage night desk operations, guest check-ins, and ensure a secure, welcoming environment while reconciling nightly financials.

The role requires hospitality experience, strong communication, and the ability to resolve issues calmly. We offer a perks-rich package including health benefits, 401K, daily pay, and growth opportunities within our global network.

Qualifications

• Minimum 1 year hospitality experience.
• Cash handling and POS experience preferred.
• Strong written and verbal communication skills.
• Problem solving and conflict resolution abilities.
• Must be self-motivated and able to complete tasks during shift.
• Familiarity with labor laws and regulations is a plus.
• Ability to secure property by patrolling hallways.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Oversee night operations at the front desk and reconcile daily financials.
• Maintain front office standards and guest confidentiality.
• Assist guests, team members, and vendors during night shifts.
• Ensure a safe environment and report security concerns.
• Resolve guest issues and identify trends for corrective actions.
• Coordinate with departments and keep staff informed.
• Keep lobby, front desk, and storage areas clean and organized.
• Ensure equipment is functional and used properly.
• Conduct regular property walks for guest safety.
• Bake bread and cookies during the shift.

Skills

Hospitality experience

Cash handling

Microsoft Office (Outlook/Excel/Word)

Tools

POS system

Job description

Full-Time Overnight Front Desk Agent | Hotel McCall

Let’s start off with the most important part - what’s in it for you.

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay: $20
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office tasks meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.
• Bakes bread and/or cookies during the shift.

What You Bring

• Minimum 1 year hospitality experience required, 2-year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required.
• Strong problem solving and conflict resolution skills.
• Ability to be self-motivated and complete all tasks during the shift.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work

Hotel McCall

A historic gem in downtown McCall, this 1904 inn overlooks scenic Payette Lake. Lovingly rebuilt and renovated over the decades, Hotel McCall preserves its old-west charm while serving as the cultural heart of the town.