Overnight Front Desk Agent - Canopy by Hilton Sioux Falls Downtown

Hilton Global in; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as an Overnight Front Desk Agent at Canopy by Hilton Sioux Falls Downtown. You'll greet guests, resolve challenges, and ensure exceptional service during their stay. Be part of a team that values integrity, teamwork, and customer focus, making every guest experience memorable.

Qualifications

• Demonstrates hospitality and integrity in guest interactions.
• Exhibits leadership and teamwork in daily operations.

Responsibilities

• Greets and registers guests during the third shift.
• Resolves guest challenges and promotes hotel services.
• Completes the registration process and assigns rooms.

Skills

Customer Focus

Dependability

Adaptability

Job description

Overnight Front Desk Agent - Canopy by Hilton Sioux Falls Downtown (Finance)

During the third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and assigns rooms based on guest needs. Promotes and administers marketing programs for arriving guests. Ensures guests know the location of their rooms and arranges for team members to escort guests if needed. Provides welcome packets containing room keys, tokens of appreciation, gifts, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This leadership is driven by our Team Members who embody our Vision, Mission, and Values, which include:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and communities.
• Teamwork - We're team players in everything we do.
• Ownership - We take responsibility for our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

We also value the demonstration of key attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," guiding us as we create remarkable experiences worldwide. Our Team Members are at the heart of this mission, making Hilton a great place to work and grow.