Emergency Liaison LVT/VA

Upstate Veterinary Specialties; Latham (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Long-term disability

Retirement plan

PTO + Pet Insurance

Uniform allowance

Employee appreciation events

Job summary

Upstate Veterinary Specialties is hiring an experienced Licensed Vet Tech or Veterinary Assistant for our Emergency Liaison position in the fast-paced Emergency Department in Latham, NY. This full-time, overnight role connects patients, clients and the medical team with compassionate communication during urgent moments.

Responsibilities include presenting estimates, obtaining consents, updating charges, and coordinating diagnostics and treatments while maintaining clear client updates and smooth

Qualifications

• Minimum 2+ years veterinary experience (technician or assistant).
• Associate’s degree in Veterinary Technology preferred.

Responsibilities

• Present treatment estimates following doctor consultations.
• Explain estimate ranges, obtain consents, and discuss medical risks.
• Maintain and update hospital and outpatient charges daily.
• Provide client updates on patient status and invoices.
• Coordinate consultations, diagnostics, and interdepartmental communication.
• Facilitate patient discharges and assist with visitations.
• Serve as a liaison between the front desk and Emergency team.
• Assist with treatments and task lists as needed.
• Manage the emergency message center.
• Ensure prescriptions are filled and refilled promptly.
• Prepare patients for discharge and assist with rounds.
• Support clients through the euthanasia process with compassion and professionalism.

Skills

Communication

Time management

Organizational skills

Multitasking

Interpersonal skills

Client service

Attention to detail

Team oriented

Education

Associate's degree in Veterinary Technology

Job description

Job Details: Job Location: Upstate Veterinary Specialties - Latham, NY 12110, Position Type: Full Time, Education Level: Not Specified, Salary Range: $23.00 - $32.00 Hourly, Travel Percentage: None, Job Shift: Overnight, Job Category: Veterinary Services, Upstate Veterinary Specialties is hiring an experienced Licensed Vet Tech or Veterinary Assistant for our Emergency Liaison position within our fast paced Emergency Department.

This role serves as the critical connection between patients, clients, and the medical team, ensuring clear communication and compassionate support during urgent and lifesaving moments.

Schedule (Overnight)

Wednesday-Friday, & every other Saturday. 5:45pm-6:15am

What We’re Looking For:

Experience & Education

• Required: Minimum of 2+ years veterinary experience (technician or assistant)
• Associate’s degree in Veterinary Technology (preferred)

Skills & Qualifications

• Strong communication, time management, and organizational skills
• Ability to multitask in a fast-paced emergency environment
• Solid understanding of veterinary medicine and terminology
• Excellent interpersonal and client service skills
• Ability to handle sensitive conversations and client concerns professionally
• High attention to detail and accuracy
• Compassionate, calm, and team-oriented

What You’ll Do

• Present treatment estimates following doctor consultations
• Explain estimate ranges, obtain consents, and discuss medical risks
• Maintain and update hospital and outpatient charges daily
• Provide client updates on patient status and invoices
• Coordinate consultations, diagnostics, and interdepartmental communication
• Facilitate patient discharges and assist with visitations
• Serve as a liaison between the front desk and Emergency team
• Assist with treatments and task lists as needed
• Manage the emergency message center
• Ensure prescriptions are filled and refilled promptly
• Maintain internal tracking tools (including Mirro board updates)
• Prepare patients for discharge and assist with rounds
• Support clients through the euthanasia process with compassion and professionalism

What We Offer

We support our team so they can thrive in demanding, rewarding roles.

• Fully paid Medical, Dental & Long-Term Disability Insurance
• Retirement Plan with Company Match
• Generous PTO + Pet Insurance Stipend
• Uniform Allowance & Employee Appreciation Events

Qualifications: Experience Requirements

• Two – four years of technician or veterinary assistant experience either at UVS or another veterinary hospital.

Education

• Associations degree in Veterinary Technology is preferred.

Skills

• Strong understanding of veterinary medicine
• Must possess strong interpersonal and communication skills; Excellent client service skills
• Ability to address client conflict or disputes
• Must demonstrate an attention to detail
• Ability to multi-task while maintaining accuracy
• Must possess good time management skills

Personal Requirements

• Must adhere to and promote UVS Core Values: Dedication, Compassion and Knowledge
• Flexible attitude and work habits
• Demonstrate leadership capabilities, professionalism and the ability to encourage a positive work environment

Working Conditions

• May be exposed to unpleasant animal odors, noises and bodily fluids