Overnight Electronic Monitoring Specialist (Cobb County)

Focus People; Marietta (GA); Sur place; USD 34 000 - 41 000; Plein temps

Résumé du poste

Focus People is seeking an Overnight Electronic Monitoring Specialist in Cobb County, GA for a full-time, direct-hire role. You will monitor electronic systems, review alerts, document findings, and coordinate with relevant partners during a 12-hour overnight shift.

The position combines desk-based monitoring (about 75%) with hands-on setup of monitoring equipment (about 25%). A weekly salary of $850 is provided, with potential installation compensation according to company guidelines.

Qualifications

• High school diploma or GED required.
• Excellent written communication and documentation skills.
• Ability to work independently with minimal supervision.
• Comfort using multiple computer systems and dashboards.
• Experience in call centers, emergency dispatch, or monitoring environments is a plus.

Responsabilités

• Monitor GPS and other monitoring devices and respond to alerts.
• Investigate information, document findings, and determine next steps.
• Create accurate electronic records and violation reports.
• Install and remove monitoring equipment.
• Communicate professionally with monitored individuals and partners.

Connaissances

Attention to detail

Written communication

Independent work

Technical aptitude

Calm under pressure

Formation

High school diploma or GED

Outils

GPS monitoring software

Monitoring dashboards

Description du poste

Overnight Electronic Monitoring Specialist

Cobb County, GA | Full-Time | Direct Hire
6:00 PM–6:00 AM | 4 Days On / 4 Days Off
$850 Weekly Salary + Eligible Installation Compensation

Are you detail-oriented, calm under pressure, and comfortable working independently overnight?

We are hiring an Overnight Electronic Monitoring Specialist to support a fast-paced monitoring operation in Cobb County. This position combines technology, customer service, documentation, critical thinking, and hands-on equipment support.

Approximately 75% of the role is desk-based monitoring, reporting, phone communication, and administrative work, while approximately 25% involves equipment installations, removals, and related travel.

This is an excellent opportunity for someone with experience in call centers, emergency or 911 dispatch, alarm monitoring, technical support, high-volume data entry, operations centers, or other environments requiring sustained attention and accurate documentation.

What You'll Do

In this role, you will monitor electronic-compliance systems and respond to alerts involving GPS and other monitoring devices. Rather than simply reacting to an alert, you will review available information, investigate the situation, document your findings, and determine the appropriate next step.

Responsibilities include:

• Monitor GPS, alcohol-monitoring, breath-test, wearable, and application-based systems

• Review and respond to electronic alerts and potential violations

• Investigate location information, device status, charging patterns, schedules, permissions, and other relevant details

• Create accurate electronic records and violation reports

• Maintain and update monitored-client profiles

• Document schedules, permissions, equipment assignments, and client activity

• Communicate professionally with monitored individuals and appropriate government or legal partners

• Handle difficult or frustrated callers calmly and professionally

• Install and remove electronic monitoring equipment

• Explain device use and observe initial testing

• Troubleshoot equipment, connectivity, and basic technical issues

• Process payments and maintain accurate billing information

• Monitor equipment inventory and office supplies

• Prepare reports and maintain organized records

• Clearly document unresolved matters for the next shift

• Maintain confidentiality and professional boundaries at all times

Work volume can change quickly. Some periods may be quiet, while others may require managing a significant number of alerts and reports. Successful candidates must be able to maintain focus throughout the entire overnight shift.

Schedule

This position works a continuous four-days-on/four-days-off rotation.

Shift: 6:00 PM–6:00 AM

Because of the rotating schedule, candidates must be available to work:

• Overnight hours

• Weekends

• Holidays when they fall within the scheduled rotation

• Full 12-hour shifts

This schedule provides multiple consecutive days off between rotations.

Compensation

Fixed salary: $850 per week

This position is paid on a weekly salary basis rather than an hourly rate.

Employees may also be eligible for additional compensation for certain monitoring-equipment installations. Some unusual or long-distance travel assignments may qualify for reimbursement in accordance with company guidelines.

What We're Looking For

The ideal candidate is dependable, technologically comfortable, organized, and able to make sound decisions without constant supervision.

Successful candidates should have:

• High school diploma or GED

• Valid driver's license

• Current auto insurance

• Reliable personal vehicle available during each shift

• Ability to successfully complete required background screening

• Strong spelling, grammar, and written communication skills

• High attention to detail

• Strong documentation skills

• Ability to navigate multiple computer systems and dashboards

• Comfort using email, databases, payment systems, and other technology

• Ability to remain focused throughout a 12-hour overnight shift

• Strong critical-thinking and problem-solving skills

• Ability to investigate information before making decisions

• Professional verbal communication skills

• Ability to manage tense conversations without becoming confrontational

• Ability to work independently

• Ability to bend or kneel when installing monitoring equipment

Experience That Can Translate Well

Previous experience in electronic monitoring is helpful but not required.

We are especially interested in candidates with backgrounds such as:

• 911 or emergency dispatch

• Alarm or security-system monitoring

• Call-center operations

• Technical support

• High-volume customer service

• High-volume data entry

• Data-center or operations-center environments

• Compliance monitoring

• Case management

• Administrative roles requiring detailed documentation

Traditional patrol-security experience by itself may not fully prepare someone for this position. This role requires significant computer work, written reporting, analysis, and sustained overnight concentration.

What Makes Someone Successful in This Role?

You'll likely do well if you are someone who:

• Investigates before reacting

• Notices small details

• Writes clearly and accurately

• Can remain productive during quiet periods

• Responds calmly when activity suddenly increases

• Is comfortable learning new technology

• Can troubleshoot basic equipment or software issues

• Treats people professionally and without judgment

• Follows procedures while still using good judgment

• Can work independently and stay accountable

• Takes feedback well

• Shows up consistently and on time

Travel & Safety

This is not a traditional security, probation, or law-enforcement position.

Employees do not:

• Conduct home visits

• Transport monitored individuals

• Pursue individuals

• Restrain or arrest anyone

• Provide physical security services

Equipment installations and removals are completed at approved company or government locations.

A reliable personal vehicle must be available throughout the shift.

Training & Performance

Training is provided on:

• Monitoring platforms

• Alert investigation

• Violation documentation

• Equipment installation and removal

• Troubleshooting

• Payment processing

• Reporting requirements

• Professional communication

Performance is evaluated based on areas such as accuracy, grammar, documentation quality, judgment, and customer-service professionalism.

Benefits

Eligible employees may have access to benefits including:

• 401(k) with company match

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Employer-paid life insurance

Specific eligibility requirements and waiting periods will be discussed during the hiring process.