Overnight Customer Service Representative - Downtown West Palm Beach

reimaginedcareers; West Palm Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Reimagined Parking is seeking a Full-Time Overnight Customer Service Representative in West Palm Beach, FL. The role focuses on delivering exceptional service to parking customers and guests with a strong emphasis on accuracy and professionalism.

The CSR will handle high-volume written and phone-based transactions, thrive in a fast-paced environment, and serve as a brand ambassador in every interaction.

Qualifications

• High-volume written and phone-based transaction handling.
• Deliver exceptional service to monthly parking customers, transient guests, and internal stakeholders.
• Represent the brand with professionalism and accuracy.

Responsibilities

• Deliver exceptional service to monthly parking customers, transient guests, and internal stakeholders.
• Handle high-volume written and phone-based transaction requests with accuracy.
• Ensure a seamless and professional customer experience.

Skills

Customer service

Written communication

Phone communication

Attention to detail

Job description

Position: Full-Time Overnight Customer Service Representative

Location: Municipality of West Palm Beach (401 Clematis St West Palm Beach, FL 33401)

Pay: $17/hour
Schedule: 10pm to 6:30am or 11pm to 7:30am (depending on coverage needs); shifts will vary and may include weekends

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.